Residential Life Officer

• Total remuneration range $94,129 to $106,754 pa
• Fixed-term appointment until 14/05/2027
• Toowoomba campus

Join a vibrant, student centred team where you’ll play a key role in supporting an inclusive residential community, empowering students to belong, grow and succeed. As a Residential Life Officer, you will help deliver high quality residential programs, meaningful engagement opportunities, and integrated academic and wellbeing support that enriches the on campus living experience.

Who you are

You are a proactive, community minded professional who thrives in dynamic, people focused environments. With strong administrative capability and a genuine commitment to student success, you bring a warm, inclusive approach to supporting diverse student cohorts.

You are confident coordinating programs and events, managing multiple tasks in a high volume environment, and contributing to solutions when challenges arise. You communicate clearly, exercise sound judgement, and build trusted relationships with students, colleagues and stakeholders.

You also understand the importance of safe, supportive residential environments and are comfortable contributing to wellbeing triage, after hours responses and community building initiatives. Above all, you are motivated by helping students feel connected, supported and empowered throughout their university journey.

What you'll do

Contributing directly to the academic and social success of College residents, you will provide daily support in the development and coordination of initiatives such as Res PALS, academic support meetings and referral pathways, ensuring students can access timely and accurate guidance. You will also help deliver career-focused engagement opportunities, support student leadership initiatives and coordinate signature events such as Residential Awards Night, Academic Success events, Graduate Transition activities and Valedictory Ceremony.

You will ensure day-to-day operations run smoothly by:

• Undertaking triage and referral processes within a multidisciplinary support framework, escalating matters appropriately to the Manager (Residential Life).
• Participating in after-hours and weekend activities, including rostered on-call responses to residential incidents.
• Delivering high quality administrative support across a wide range of services such as accommodation bookings, conference support, facilities coordination, invoicing, scholarships, key management and resident engagement programs.

Through this work, you will help cultivate a connected, respectful and supportive residential community.

What will help you succeed

To thrive in this role, you will bring a Diploma qualification in a relevant field, or equivalent experience, alongside demonstrated capability in delivering administrative support in a complex, high volume environment. You will also demonstrate:

• Experience with coordinating academic or career development initiatives and supporting at risk students
• Strong communication, professionalism and organisational skills to deliver accurate, high-quality administrative services whilst managing competing priorities
• Commitment towards empathy and cultural awareness to support your ability to work confidently with diverse student cohorts and foster an inclusive residential community.

Additional requirements include holding a current driver’s licence, Blue Card and current First Aid and Mental Health First Aid training (or willingness and eligibility to acquire these).

Please note that the successful candidate will hold the job title of Residential Colleges Officer.

For further information about this role, please contact Katharine Bigby, Manager Residential Life via +61 7 4631 2651 or Katharine.Bigby@unisq.edu.au.

Building on its strengths as Australia’s leading regional university, UniSQ partners closely with its communities to drive innovation and create opportunity through education and research. Guided by our values of respect, integrity, and excellence, UniSQ’s Strategic Plan 2026–2030 sets a clear ambition: to be Australia’s most transformative university by embracing our regional identity, fostering inclusive learning and research environments, and delivering globally relevant outcomes with strong local impact.

The University offers a range of different ways of working and connecting across our physical and virtual spaces to meet the needs of our students, partners and community. We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embraces and respects differences.

We support and encourage applications from all diversity groups. With an increasingly diverse workforce, we understand that careers may be placed on hold or limited throughout many life circumstances.

Find out more about UniSQ at www.unisq.edu.au.

To be considered for this position, you will need to have the right to work in Australia.

Reference Number: 0078_03/26

Location: Toowoomba campus

Term: Full-time fixed-term appointment until 14/05/2027 (36 hours/week)

Salary: Total remuneration range $94,129 to $106,754 pa (includes salary range of $79,383 to $90,031 pa, employer super contributions of 17% and annual leave loading)

Closes: Monday, 27 April 2026 at 11:30 pm (AEST)

At UniSQ we are united by our core values of Respect, Integrity and Excellence, which guide our daily actions and decision-making. UniSQ is a child safe organisation.

As part of the University of Southern Queensland's commitment to fostering a safe, respectful and rewarding work environment and in compliance with our legal obligations, we require candidates to declare whether they have been investigated for an allegation of Gender Based Violence, or determined to have engaged in conduct that constitutes Gender Based Violence, during the course of their previous employment or in any legal process.

This information helps us meet our legal obligations under the National Higher Education Code to Prevent and Respond to Gender Based Violence, and will be considered when determining a candidate's suitability for employment, so that we can keep our University community safe.

If you know that this role is right for you, please submit your current resume together with a two-page (maximum) statement, outlining your skills and experience relative to ‘Who we’re looking for’ in the position description.

For more information on our selection process please refer to your recruitment journey available on our website.

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