Residential Housekeeping Manager

Job Summary:

The Residential Housekeeping Manager will support department operations by providing leadership to departmental staff, managing area supervisors, assisting with coordination of housekeeping activities, facilitates hiring and personnel processes, and maintaining department supplies and budget.

Duties & Essential Job Functions:

1. Supervises residential housekeeping team members and floor crew by monitoring work, implementing expectations, creating systems and processes for efficiency, providing consistent training, and developing staff skills.
2. Creates standard operating procedures for cleaning techniques and equipment usage and provides consistent trainings to staff.
3. Oversees consistent job performance for all employees through coaching, counseling, and consistent documentation of accountability.
4. Manages recruiting, selecting, interviewing, and departmental onboarding for employees.
5. Oversees accurate records of employee time.
6. Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations; maintaining communications with Workers Compensation Coordinator and Risk Management Office.
7. Demonstrates awareness and understanding of the budget while being a good steward of departmental funds. Maintains up-to-date renewal system for all cleaning equipment and linen including compliance with all warranties, submission of budget proposals as needed, and costs of maintenance and repairs.
8. Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations
9. Approves all supply orders and produces monthly reports to include supply purchases, trending information, and comparison costs. Makes suggestions to leadership based on the data.
10. Maintains department budget and compliance with all university policies including but not limited to: monthly drill downs, contract compliance, accurate documentation, and vendor accounts.
11. Conducts walk-throughs of residential communities daily to ensure consistent quality control among all facilities. Coordinates with team members to document trends and solve quality control issues.
12. Assists in the creation and execution of systems and procedures to produce more efficient and effective work.
13. Serves as an after-hour emergency responder and deploy housekeeping staff to campus in the event of an after-hour emergency; some after-hour and weekend requirements.
14. Provides quality service by enforcing quality and customer service standards.
15. Analyzes problems and develops remedies while effectively carrying out plans and solutions.
16. Performs other related duties as assigned.

Required Education & Experience:

• High School Diploma or GED equivalent.
• 5 years of professional experience in a custodial or maintenance environment, with duties related to budget management, procurement, cost reporting, or similar
• 2 years supervisory experience, can be concurrent

Preferred Education & Experience:

• Ability to speak and write fluent Spanish and English
• Experience in appliance repair and/or floor cleaning
• Experience in budget management, forecasting, and data reporting

Required Licensure/Certification/Specialized Training:

• Valid Texas Driver’s License.
• Must be insurable under the university motor vehicle requirements.

Preferred Licensure, Certification, and/or Specialized Training:

• Proficiency in Microsoft Office Suite and Zoom or other virtual meeting software.

Knowledge, Skills & Abilities:

• Knowledge of computer applications related to operations.
• Knowledge of budgeting, cost estimating and fiscal management principles and procedures.
• Knowledge of Federal regulations applicable to the operations.
• Knowledge of any combination of principles associated with facilities maintenance, custodial practices, and willingness to cross-train into areas of unfamiliarity.
• Knowledge of vendor or contract management principles and practices.
• Knowledge of Industry best practices and continuous quality improvement principles.
• Knowledge of sustainability in facilities management and maintaining currency in sustainable practices
• Ability to work within a diverse academic, cultural and ethnic University environment.
• Ability to use discretion within current policies and procedures; ability to recommend process improvements.
• Ability to deliver exceptional customer service with diverse populations during stressful situations.
• Ability to manage multiple projects involving multiple locations and meet deadlines.
• Ability to clearly communicate verbally and draft grammatically correct correspondence.
• Ability to analyze problems, mediate conflict, identify and implement solutions.
• Ability to recruit, train and lead staff.
• Ability to create and maintain a positive work environment focused on care and equity.
• Skill in learning and applying new technologies.
• Skill in applying strong, independent judgement, initiative and critical thinking skills.

TCU Core Competencies:

University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.

Physical Requirements (With or Without Accommodations):

• Visual acuity to read information from computer screens, forms and other printed materials and information.
• Able to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects and equipment up to 25 lbs.

Work Environment:

• Work is subject to schedule changes and requires some weekend and variable work hours.
• Work is performed in both an office environment and an outdoor environment, with frequent interruptions and irregularities in the work schedule.
• This role is an on campus, in-person position
• This position requires regular visits and meetings at all work sites across the University and frequent interaction with others.
• The noise level in this work environment is usually moderate.

Employment Values Statement:

Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.