Residential Operations Manager

Job Summary:

The position provides administrative and operations support to Physical Resources & Planning with a focus on data management and automated solutions in addressing residential facilities issues.

Residential Systems Support/PRESTO/Technical Support

This position plays a pivotal role with Physical Resources Expense System Tracking Operations (PRESTO), the facilities work management software including providing regular audits and reviews to guarantee the system's integrity, collaborating with the residential building managers to foster a well-managed work order system and performing timely and precise reporting of data to help building managers and management identify issues/trends.

• Assesses current methods and seeks additional automation solutions to achieve consistent, efficient processes across the residential portfolio.
• Provides technical support for residential common rooms and staff residences as lead cable television contact, troubleshooting local service and contract issues and coordinating maintenance/installations with Education Support Services (ESS) and outside vendors as needed.

Major Events Management

• Manages major event logistics, including annual undergraduate Move-In/Move-Out of nearly 7,000 students, and building access logistics for Commencement and alumni reunion activities.
• Partners with numerous campus departments and off-campus vendors to ensure maximum efficiency in all aspects of the arrival and departure processes, including key distribution, ID/access card programming and distribution, and resident status tracking.