Residential Operations Manager

Job Summary

The position provides administrative and operations support to Physical Resources & Planning with a focus on data management and automated solutions in addressing residential facilities issues.

Residential Systems Support/PRESTO/Technical Support

This position plays a pivotal role with Physical Resources Expense System Tracking Operations (PRESTO), the facilities work management software including providing regular audits and reviews to guarantee the system’s integrity, collaborating with the residential building managers to foster a well-managed work order system and performing timely and precise reporting of data to help building managers and management identify issues/trends.

• Assesses current methods and seeks additional automation solutions to achieve consistent, efficient processes across the residential portfolio.
• Provides technical support for residential common rooms and staff residences as lead cable television contact, troubleshooting local service and contract issues and coordinating maintenance/installations with Education Support Services (ESS) and outside vendors as needed.

Major Events Management

• Manages major event logistics, including annual undergraduate Move-In/Move-Out of nearly 7,000 students, and building access logistics for Commencement and alumni reunion activities.
• Partners with numerous campus departments and off-campus vendors to ensure maximum efficiency in all aspects of the arrival and departure processes, including key distribution, ID/access card programming and distribution, and resident status tracking.

Residential Portfolio - Liaison to University and FAS Departments

• Serves as liaison between FAS Registrar’s Office, building managers, and House staff to coordinate House classroom usage, managing proper scheduling and building access for enrolled students, faculty, and other instructors.
• Represents the department on various College— and University—wide committees. Works closely with the Associate Director of Residential Facilities in developing consistent process improvements for the entire residential portfolio.
• Acts as Residential Facilities’ chief liaison to Harvard University Mail Services (HUMS), outside vendors, and student organizations in coordinating residential mail/parcel delivery and student storage/shipping programs.

Residential/Student Furniture

• Coordinates residential furniture acquisition for student suites, common rooms, and Faculty Dean common spaces. Maintains surplus furniture inventory, working with building managers, House staff, outside vendors, and Harvard’s Recycling and Surplus Center to re-allocate furniture as needed.

Yard Operations Management

• Oversees Harvard Yard Operations office, supervising one support staff member and student/temporary staff.