Residential Services Manager x 2

About the role

We’re looking for a hands-on operational leader to oversee the day-to-day delivery of residential services across our student accommodation. You’ll manage multiple teams who provide cleaning, portering, housekeeping and other support services, ensuring residences are safe, consistent and delivered to high standards.

With a strong focus on people leadership, you’ll recruit, train, motivate and coordinate staff to keep our residences running smoothly. As the key operational lead for your campus area, you’ll take ownership of service delivery so the Head of Residential Operations can focus on strategic direction.

If you’re an organised, people-focused manager who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience.

About you

You will have:

• Proven experience as a confident people leader, managing frontline operational teams
• Strong skills in workforce planning, including recruitment, training & day-to-day HR processes
• The ability to organise and coordinate cleaning, portering and support services to consistently high standards
• A calm, practical and solutions-focused approach within a busy, customer-centred environment
• Experience motivating teams, building positive working relationships & maintaining high service quality
• The confidence to take ownership of operational delivery while contributing to wider strategic objectives
• A commitment to creating a safe, welcoming and well-managed residential environment for students

Further information

This role is a full-time, permanent position (36.5 hours per week).

For an informal discussion about the role, please contact Andrew Nash, Head of Campus Services Facilities or Jane Hately, Recruitment and Staff Engagement Coordinator.

However please ensure that you submit your application through the university website.

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What we can offer you

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Further details:

• Job Description & Person Specification
• Terms and Conditions of Employment