Retail Operations Associate (FT, FY)
Located in Lewiston, Maine, Bates is internationally recognized as a leading liberal arts college. We are proud to offer a highly personalized education that centers on deep and sustained interactions among students, faculty, and community. We are engaging the forces — intellectual trends, demographic changes, and technology — that are transforming higher education and the world into which our students graduate.
Title: Retail Operations Associate (FT, FY)
Position Purpose:
The Retail Operations Associate's primary responsibility is to deliver excellent one-on-one customer service, safely and efficiently preparing food, ensuring quality assurance, practicing responsible alcohol service, accurately processing transactions, and managing waste appropriately.
Job Duties:
Food Service and Retail Operations:
- Take and accurately prepare customer orders in an à la carte dining environment.
- Maintain production and inventory records.
- Ensure food safety by accurately labeling all items for content identification and allergen awareness.
- Manage various payment methods, including credit card, internal, and external charge transactions.
Catering and Student Dining:
- Deliver catering orders, assist with event set-up and breakdown, gather materials for events, and provide event service.
- Assist on food platforms, monitor and oversee beverage stations, and promptly restock food and cereal areas within student dining when needed.
Teamwork and Professionalism:
- Champion exceptional customer service, consistently aiming for the highest standards in every interaction.
- Actively cultivate a positive, inclusive workplace by practicing open, two-way communication and demonstrating a deep respect for all forms of diversity.
- Forge robust collaborative partnerships with colleagues across the entire Dining department and the broader university community.
- Be a flexible, supportive team member, readily assisting in other operational areas and executing all assigned duties with professionalism.
- Ensure adherence to sound environmental practices, including composting, recycling, and waste reduction. Maintain a high level of safety awareness and ensure all injuries are reported within 24 hours.
Minimum Qualifications:
Education
- High School diploma or equivalent combination of education and experience required.
- Serve Safe certification preferred.
- A valid Maine driver’s license desired.
Experience
- Previous experience in a collegiate food service environment desired.
Skills and Knowledge
- Commitment to equity and inclusion, and serving the needs of a culturally and educationally diverse community.
- Commitment to customer service.
- Excellent written and oral communication skills.
- Exemplary organizational and time management skills.
- Ability to multi-task.
- Understands and thrives in a fast paced food service environment.
- Relates well to individuals and groups with varying backgrounds, perspectives, education and skills.
Benefits:
Bates College offers competitive salaries, excellent benefits (health, dental, 9% retirement contribution with potential for an additional 3% match, 10 days of vacation*, 13 paid holidays, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug- and smoke-free workplace.
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