Retail Operations Manager

Job Summary

Retail Operation Manager

Join our Wisconsin Union team as a Retail Operations Manager.

Under general supervision, this unique and high-paced position will manage the Hosto Badger Market Cafe in Levy Hall. It is a convenient place for students to purchase beverages, espresso drinks, snacks, grab n go products and sundries.

Duties include providing excellent customer service, hiring and scheduling part-time staff, inventory, ordering food, beverages and supplies, meeting with vendors to acquire new products, monitoring daily sales while maintaining proper sanitation standards.

Schedule

The position's current schedule is Monday -Friday, 7am - 3:30pm.

* Some special event weekends may apply.

Key Job Responsibilities

• Audits and maintains retail inventory and completes orders for new products when necessary
• Provides, monitors, and evaluates customer service of retail staff and engages guests by providing information and resolving customer issues and concerns
• Supervises, trains, and/or directs daily operations of staff and a retail facility to adhere to established standards
• Operates and monitors cash handling equipment and related functions; and performs routine financial management activities

Required Qualifications

• Experience in retail management, supervision or operations for six months or more
• Knowledge of store operations and customer service standards
• Food and Beverage service knowledge
• Excellent leadership, communication, and organizational skills
• Proficient in Microsoft Office Suite and retail management software
• Serv-safe license currently hold or able to obtain within 3 months of hire
• Able to obtain Seller/server certification within 3 months of hire