"Retail Operations Manager"

Job Details

Position Announcement

Under the direction of the Director of Retail Operations, this position is responsible for assisting with the successful day-to-day operations of assigned retail operations on Utah Tech University’s campus. Primary responsibilities include customer care, oversight of health and safety compliance, staff scheduling, product orders, and receiving. This position works closely with the director to develop a vision and implement strategies to meet the retail needs of campus.

Responsibilities

• Responsible for hiring, training, and supervision of part-time employees within assigned areas.
• Develops and maintains employee schedules in assigned areas. Ensures staff coverage during each location’s hours of operations, including evenings, weekends, holidays, and special events. Additionally, staff scheduling for product receiving, which may be during closed hours.
• Ensure compliance with food safety regulations.
• Ensure compliance with financial policies including cash handling and financial reporting.
• Manages vendor relations and product ordering.
• Assists with receiving products including unloading deliveries, restocking shelves, and inventory tracking.
• Provides a positive customer experience and resolves customer concerns in a quick and positive manner.
• Assist in maintaining and troubleshooting point-of-sale and other technology solutions used in operations.
• Helps develop strategies to provide excellent service, improve sales, and promote University initiatives.
• Perform other duties as assigned.

Qualifications

• High school diploma/GED required. Associates degree from an accredited institution preferred.
• At least two (2) years' related retail management experience including supervisor and customer service. Grocery and/or C-store experience preferred.
• Forklift certification and operation are required; however, no prior experience is necessary. Training will be provided.
• Must be able to work evenings and some weekends when required.
• Must be able to lift more than 50 pounds on a consistent basis.
• Ability to communicate effectively and exercise excellent human relations skills in establishing and maintaining effective working relations with university students, employees, and the public.
• Strong technical writing and communication skills, with good attention to detail.
• Ability to work proactively, independently, and able to multitask on various projects.

Supplemental Information

POSITION DETAILS, COMPENSATION AND BENEFITS: Full-time overtime-exempt staff position. Annual salary of $45,000, with a desired start date of January/February 2026. Excellent benefits package included that begins on start date; includes medical, dental, vision, disability, and life insurance, employee assistance and wellness programs, retirement plan contributions, and undergraduate tuition waivers for employees and eligible dependents, as well as paid holidays in addition to sick and vacation leave accruals. See Benefits Summary for more details.

ELECTRONIC APPLICATION PROCEDURES: Application review begins January 5, 2026. Submit application materials (including resume contents and contact information for three professional references) and upload a cover letter electronically. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office at (435) 652-7520.

ABOUT THE UNIVERSITY: Utah Tech University is an open, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of "active learning. active life" and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our University is located in picturesque southwestern Utah, approximately 120 miles north of Las Vegas. The area is renowned for its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities. Click here to learn more about the University.