Retail Services Coordinator, Market

learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!

(Primary Location for Job Responsibilities) Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Provides front-line leadership for the Marietta Campus Market location, overseeing daily retail operations, including student staff supervision, inventory management, merchandising, and customer service. Serves as the primary backup to the location leader and supports other Market locations and off-site events as needed. Acts as the Marietta campus representative for Self-Operated Vending, Copier Services, and The Print Shop, providing Tier 1 technical support, coordinating print order intake and delivery, and managing service requests for contracted vending operations.

KEY RESPONSIBILITIES:

1. Oversees daily retail operations for the Marietta Market, including merchandising, coordination with University Dining to maintain fresh food inventory, and completion of opening and closing procedures
2. Monitors sales performance and collaborates with the Market team to optimize product assortment and implement sales improvement initiatives
3. Manages receiving and processing of inbound shipments, ensures adherence to FIFO inventory standards, and oversees merchandise replenishment and stocking
4. Monitors contracted vending operations across the Marietta campus and coordinates service needs with Retail Services leadership and external vendors
5. Maintains self-operated vending locations by stocking products, ensuring planogram compliance, and coordinating with merchandise buyers to maintain appropriate inventory levels
6. Receives Print Shop orders from retail and departmental customers and coordinates fulfillment and delivery, including chain-of-custody procedures, departmental deliveries, and retail transactions
7. Serves as a local Print Shop resource by providing information, customer support, and assistance with the ordering process
8. Coordinates copier service requests with UITS and Copier Services and facilitates the distribution of copier supplies, including paper, toner, and staples, across the Marietta campus
9. Supports loss prevention efforts through inventory research, issue resolution, and processing of damaged, expired, or surplus merchandise in accordance with established policies and procedures
10. Provides exceptional customer service and supervises student employees, serving as a positive role model while supporting recruitment, onboarding, and training efforts

Educational Requirements
High school diploma or equivalent.

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Two (2) years of experience in a related retail and/or logistics experience

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Retail or customer service experience in any field Basic computer skills and experience with Excel Knowledge of inventory control procedures

ABILITIES
Able to assess needs and determine a course of action in a logistics operation Able to manage others and delegate tasks Able to move, unload, and carry packages/deliveries, and operate material handling equipment (hand trucks and pallet jack)
Able to handle multiple tasks or projects at one time, meeting assigned deadlines

KNOWLEDGE
Knowledge of basic warehouse procedures, the supply chain, and inventory control Knowledge of retail store functions, including POS, merchandising, and customer service Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills Strong attention to detail and follow-up skills Strong customer service skills and phone and e-mail etiquette

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

This is a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

• Credit Report
• Standard Enhanced
• DMV
• 9 Panel Lab Drug Test

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf