Room Service Associate

Role Overview:

• Generates and prints all necessary reports
• Uses meal service and tracking sheets to ensure that every patient listed has a menu to be distributed; checks that information on the menu (i.e., name, room number, identification number, and diet order) corresponds with unit round sheet/exception file.
• Ensures that corrective action is taken if information is incorrect or missing.
• Resolves which patients have not received menus; distributes menus at established times.
• Assesses which meal ordering system is appropriate during the patient's stay based on established criteria.
• Assists patients to make meal selections on menu; offers substitutions if patient is unsatisfied with standard menu options.
• Contacts patients who did not order a meal on assigned units
• Identifies reason(s) for missed meal and resolves appropriate intervention as per departmental procedures.
• Distributes and collects meal trays, nourishments, feedings, nourishments or snacks on assigned floors, within established timeframes.
• Responds to and follows up on requests and questions from all individuals within agreed upon time frames.
• Ensures clear understanding of patient requests and asks questions when necessary.
• Provides information based on job knowledge to clarify issues, explain procedures, provides alternatives and lessen anxiety
• Responds to special requests or additional items immediately
• Refers to other appropriate staff when necessary

Key Qualifications & Core Skills:

• Excellent customer service
• Minimum 1-2 years of hospitality experience in a hotel or food & beverage setting
• Ability to read, write and understand instructions