Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions.

Assesses escalated patient questions and ensures the coordination of care plans.

Monitors for completion of outcome surveys to provide team with data to assess outcomes

Identifies patient needs, answers questions and educates new patients on the process so they can make informed decisions.

Identifies resources locally for patients and assists with communication with local providers

Triage referrals from physicians, both internal and external, in addition to self-referred patients.

Gathers needed medical information such as records, slides, films, and ancillary tests to assist in the coordination of patient needs.

Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.

Acts as a liaison with other care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process.

Provides detailed patient instructions and education in collaboration with providers and other clinical staff.

Works with discharge planner to facilitate and align patient needs with resources and/or equipment to meet quality and clinical outcomes.

Assists in the coordination of seminars and community outreach activities.

Monitors program performance and coordinates any programmatic development within the team.

Coordinates treatment planning conferences, logistics, presentations, and associated CME requirements.

Knowledge / Skills / Abilities

• Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.
• Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service.
• Ability to learn new applications and software, procedures and processes.
• Ability to assimilate data from various sources.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Able to prioritize and multi-task in a fast paced environment.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.

QualificationsRequired

• Two years applicable background experience in nursing, social work or care coordination.
• Bachelor's degree in nursing is preferred. Candidates with a degree in Social Work, Case Management or a related healthcare/human services field will also be considered. Relevant professional experience in care coordination, patient advocacy, case management, or healthcare services is highly valued.

Preferred

• Competency in electronic patient charting and scheduling.
• Experience in a high volume clinical setting or multidisciplinary clinics or working with high-acuity, complex patients.

Working Conditions and Physical DemandsEmployee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Reporting RelationshipsThis position reports to Dr. Marta McCrum who is the Principal Investigator for Trauma Related Research and Associate Professor in the Division of General Surgery. DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The above job description reflects the general physical and mental demands and environmental conditions required to perform the essential functions for this position. Nothing in this job description restricts management's right to assign or reassign duties to this job at any time. The University of Utah Health complies with the Americans with Disabilities Act, as amended and Sections 503 & 504 of the Rehabilitation Act, and extends reasonable accommodations to qualified applicants or employees with disabilities. A qualified applicant must be able to perform the essential functions of the job, with or without a reasonable accommodation.
[MM1]This is an in-person / on-site position

Minimum Qualifications
Bachelor's degree or equivalency (one year of education can be substituted for two years of related work experience) in public health, health education, health promotion, management, behavior science, social science, social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah, National Certification, or equivalency and 5 years of clinical experience.

Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change. Strong analytical, organization and leadership skills. PC/Windows literate with working knowledge of the following Microsoft applications: Outlook, Word and Excel. Demonstrated human relation and effective communication skills.

This is a patient-sensitve position.

Preferred Experience

Working knowledge of quality improvement and project management methodologies, tools and techniques and principles of change management. Demonstrated ability to effectively facilitate and mentor project teams preferably using QI methods (i.e., PDSA). Familiarity with electronic medical record (EMR) applications.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences


Special Instructions


Requisition Number: PRN46193B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 00260 - Division of General Surgery
Location: Campus
Pay Rate Range: 39300 to 68349
Close Date: 12/11/2026
Open Until Filled:

To apply, visit https://apptrkr.com/9834168"">https://utah.peopleadmin.com/postings/209340


je-1256db96d62a4b2297262861a4b3f81e

Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions.

Assesses escalated patient questions and ensures the coordination of care plans.

Monitors for completion of outcome surveys to provide team with data to assess outcomes

Identifies patient needs, answers questions and educates new patients on the process so they can make informed decisions.

Identifies resources locally for patients and assists with communication with local providers

Triage referrals from physicians, both internal and external, in addition to self-referred patients.

Gathers needed medical information such as records, slides, films, and ancillary tests to assist in the coordination of patient needs.

Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.

Acts as a liaison with other care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process.

Provides detailed patient instructions and education in collaboration with providers and other clinical staff.

Works with discharge planner to facilitate and align patient needs with resources and/or equipment to meet quality and clinical outcomes.

Assists in the coordination of seminars and community outreach activities.

Monitors program performance and coordinates any programmatic development within the team.

Coordinates treatment planning conferences, logistics, presentations, and associated CME requirements.

Knowledge / Skills / Abilities

• Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.
• Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service.
• Ability to learn new applications and software, procedures and processes.
• Ability to assimilate data from various sources.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Able to prioritize and multi-task in a fast paced environment.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.

QualificationsRequired

• Two years applicable background experience in nursing, social work or care coordination.
• Bachelor's degree in nursing is preferred. Candidates with a degree in Social Work, Case Management or a related healthcare/human services field will also be considered. Relevant professional experience in care coordination, patient advocacy, case management, or healthcare services is highly valued.

Preferred

• Competency in electronic patient charting and scheduling.
• Experience in a high volume clinical setting or multidisciplinary clinics or working with high-acuity, complex patients.

Working Conditions and Physical DemandsEmployee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Reporting RelationshipsThis position reports to Dr. Marta McCrum who is the Principal Investigator for Trauma Related Research and Associate Professor in the Division of General Surgery. DisclaimerThis job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The above job description reflects the general physical and mental demands and environmental conditions required to perform the essential functions for this position. Nothing in this job description restricts management's right to assign or reassign duties to this job at any time. The University of Utah Health complies with the Americans with Disabilities Act, as amended and Sections 503 & 504 of the Rehabilitation Act, and extends reasonable accommodations to qualified applicants or employees with disabilities. A qualified applicant must be able to perform the essential functions of the job, with or without a reasonable accommodation.
[MM1]This is an in-person / on-site position

Minimum Qualifications
Bachelor's degree or equivalency (one year of education can be substituted for two years of related work experience) in public health, health education, health promotion, management, behavior science, social science, social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah, National Certification, or equivalency and 5 years of clinical experience.

Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change. Strong analytical, organization and leadership skills. PC/Windows literate with working knowledge of the following Microsoft applications: Outlook, Word and Excel. Demonstrated human relation and effective communication skills.

This is a patient-sensitve position.

Preferred Experience

Working knowledge of quality improvement and project management methodologies, tools and techniques and principles of change management. Demonstrated ability to effectively facilitate and mentor project teams preferably using QI methods (i.e., PDSA). Familiarity with electronic medical record (EMR) applications.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences


Special Instructions


Requisition Number: PRN46193B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 00260 - Division of General Surgery
Location: Campus
Pay Rate Range: 39300 to 68349
Close Date: 12/11/2026
Open Until Filled:

To apply, visit https://apptrkr.com/9834168"">https://utah.peopleadmin.com/postings/209340


je-1256db96d62a4b2297262861a4b3f81e