Salesforce Application Administrator

Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit:

The Division of University Advancement builds and nurtures relationships with loyalty and integrity to promote UNCG's mission, foster communication, and secure philanthropic support.

We are responsible for:

• Building pride and tradition among alumni, faculty, staff, students, families, and community members
• Developing life long relationships
• Building advocacy
• Branding and awareness
• Securing private and public financial support

Position Summary:

This position serves as the institutional Application Administrator and IT System Administrator for University Advancement's Kindsight Ascend CRM, built on Salesforce. The role partners closely with Advancement Operations, frontline fundraisers, and campus stakeholders to translate fundraising and engagement needs into scalable, secure, and well-governed CRM functionality.

System administrators exercise independent technical authority while following institutional and regulatory standards. This position is accountable for lifecycle management, technical enablement, system availability, security, access management, configuration, data integrity, integrations, and compliance for applications with division-wide and institution-wide impact. Failures or security issues associated with the systems administered by this role may escalate to executive IT leadership (CIO/CISO), making this position accountable for audit findings, continuity of operations, and risk mitigation.

This position owns privileged access and security design for enterprise applications assigned to it, including user roles, administrative permissions, and access reviews in alignment with institutional audit and compliance requirements. This position is accountable for protecting sensitive data through appropriate access controls, configuration management, and vendor security coordination. This position ensures that system configurations, upgrades, and integrations adhere to University standards and do not introduce audit risk, data exposure, or compliance failures (e.g., FERPA, HIPAA, SOX, PCI, or other applicable regulations).

This position maintains operational continuity and availability of enterprise systems by proactively managing system performance, capacity, and user-impacting behaviors. This role plans upgrades and designs integrations, evaluating vendor releases, patches, and roadmap changes to ensure availability and stability for all users, and serves as the primary escalation point for production incidents and system failures, coordinating response activities with vendors, infrastructure teams, and integration partners. This position ensures coverage is in place to mitigate institutional risk during staff absences or turnover by providing cross-training and system and process documentation. This role also supports continuous improvement efforts across the systems it administers.

Minimum Qualifications:

• Mid‐ to late‐career with Masters and 2‐4 yrs experience.
• Bachelors and 3‐5 yrs experience; or equivalent combination of education and experience.

Preferred Qualifications:

• 5+ years of experience serving as a Salesforce Administrator, with a strong preference for experience with Kindsight Ascend or Affinaquest AdvancementRM, in a higher education or nonprofit environment.
• Salesforce Administrator certification (or equivalent experience) preferred.
• Experience managing vendor relationships, integrations, audits, and institution-wide system changes.
• Experience managing CRM platforms in partnership with functional business owners.
• Experience using the following tools and technologies: Agile Accelerator, Power BI

Recruitment Range: Salary commensurate with experience

Org #-Department: Info Technology Services - 23101

Job Open Date: 08/10/2026

Open Until Filled: Yes

FTE: 1.000

Type of Appointment: Permanent

Number of Months per Year: 12

FLSA: Exempt

Percentage Of Time: 30

Key Responsibility: Application Administration, Configuration Management, End-User Support

Essential Tasks:

• Acts as the system owner for University Advancement's Salesforce org, including administration of core objects, record types, page layouts, validation rules, and related integrations.
• Owns Salesforce configuration (metadata), workflow/automation design (e.g., Flow), security roles, profiles/permission sets, and data governance standards.
• Serves as the primary administrator and point of coordination for Kindsight Ascend upgrades, releases, and vendor support.
• Independently implements and maintains configuration standards that affect multiple departments and campus units.
• Leads continuous improvement of the Advancement CRM platform by proactively identifying opportunities to streamline fundraising workflows, reduce manual processes, and improve data quality and user experience across University Advancement.
• Ensures configuration changes do not disrupt downstream systems or integrations.
• Supports end user business activities as needed and answers questions about system behavior (errors, features, and configuration options).
• Supports application-level reporting and analytics using Salesforce data, including reports and dashboards, and provides ad hoc reporting to campus constituents using an appropriate mix of Salesforce and enterprise reporting tools.
• Partners with Advancement stakeholders to ensure Salesforce data supports metrics related to fundraising performance, pipeline management, constituent engagement, and campaign reporting.
• Acts as backup administrator for designated Advancement & Communications applications.

Percentage Of Time: 20

Key Responsibility: Change Awareness, Communication, and End User Impact Management

Essential Tasks:

• Evaluates software changes, patches, and enhancements for operational and integration impact.
• Performs impact analysis for configuration changes, upgrades, and integrations to ensure system behavior aligns with approved institutional standards and does not introduce downstream risk.
• Communicates changes to end users and stakeholders, coordinates testing for upgrades and new integrations and functionality, and mitigates disruptions to campus business processes.

Percentage Of Time: 20

Key Responsibility: Backup Coverage, Documentation, and Knowledge Transfer

Essential Tasks:

• Maintains end-user and technical documentation and supports cross-training to ensure coverage during absences or turnover, including updates to procurement website documentation.
• Maintains operational procedures, configuration documentation, and escalation paths to protect institutional continuity.
• Designs and delivers workshops / seminars / training to communicate with application users and stakeholders.

Percentage Of Time: 15

Key Responsibility: Integrations, Infrastructure Dependencies, and Vendor Management

Essential Tasks:

• Manages and validates integrations between Salesforce and institutional systems such as identity management/SSO, ERP/SIS, data warehouse/reporting platforms, and third-party applications.
• Coordinates with infrastructure, identity, and ERP teams to resolve dependencies.
• Serves as the primary vendor liaison, manages escalated vendor support cases, evaluates vendor roadmaps, and determines upgrade timing.

Percentage Of Time: 15

Key Responsibility: Audit, Security, and Risk Accountability

Essential Tasks:

• Supports IT audits and compliance reviews by documenting access, configurations, and controls.
• Owns remediation of system-related audit findings.
• Ensures access is provisioned, reviewed, and removed in accordance with institutional policy and separation of duties principles.

Physical Effort: Hand Movement-Repetitive Motions - F, Reading - F, Writing - F, Hearing - F, Talking - F, Sitting - F

Work Environment: Inside - C

Organization

UNCG at a Glance

Founded in 1891, The University of North Carolina at Greensboro is the largest and most diverse state university in the Piedmont Triad. Standing apart from other universities, the UNCG community is joined together by a shared value: We define excellence not only by the people we attract, but by the meaningful contributions they make.

With more than 19,400 students and 2,500 faculty and staff, UNCG is the largest state university in the Piedmont Triad and has an annual economic impact of more than $1 billion. The campus has grown to include 30 residence halls and 30 academic buildings on 210 acres.

UNCG takes pride in being a learner-centered public research university. The College of Arts & Sciences and seven professional schools offer 79 undergraduate majors, 65 master's programs and 30 doctoral programs.

The university holds two classifications from the Carnegie Foundation for the Advancement of Teaching, as a “research university with high research activity” and for “community engagement” in curriculum, outreach and partnerships. More than $35 million in grants and contracts for research and creative activity are awarded to faculty members annually. Among the most prominent of UNCG's research initiatives are the Gateway University Research Park and the Joint School of Nanoscience and Nanoengineering. Both are partnerships with North Carolina Agricultural and Technical State University.

Globalization of the curriculum has expanded opportunities for international education, through new programs such as the UNC Exchange Program and the Lloyd International Honors College. In addition, innovative signature programs such as Building Entrepreneurial Learning for Life (BELL), Communication Across the Curriculum, Undergraduate Research and Freshman Seminars enhance the student experience.

As a cultural leader, UNCG offers concerts, lectures, dance and theater performances, exhibitions at the internationally known Weatherspoon Art Museum and readings by nationally known authors. In athletics, Spartan teams compete in nine women's and nine men's sports in Division I of the National Collegiate Athletic Association. With ethnic minority students making up 26 percent of the student body, UNCG is the most diverse of the UNC system's historically white campuses.

Although much has changed, some things remain the same. The university motto — “Service” — continues to be a guiding principle put into practice through all aspects of university life.

UNCG Schools and College of Arts & Sciences

The University's Academic Affairs Division consists of seven academic schools, the College of Arts & Sciences, the Graduate School and the Lloyd International Honors College. The names below are the ones currently in use. In some cases, the names have changed since the academic units were founded. The schools and their dates of establishment are: Graduate School 1921-22; College of Arts & Sciences 1969, Lloyd International Honors College 2005, Joint School of Nanoscience & Nanoengineering 2007, Joseph M. Bryan School of Business & Economics 1969, School of Education 1921, School of Health and Human Sciences 2011, School of Music, Theatre and Dance 2010, and School of Nursing 1966.

Achievements & Accolades

UNCG is garnering national attention and awards for its challenging academic programs, supportive environment and engaged community. Take a look at some of our latest accomplishments and meaningful contributions on campus, in the community and around the globe. Curious about more accolades, achievements, our student body, faculty and staff excellence and other signs of our success? Find out more at UNCG Now: http://newsandfeatures.uncg.edu/.

Challenging Academic Programs

U.S. News & World Report ranked three UNCG online programs among the best in the nation in the 2015 list of Best Online Programs.

UNCG's slate of online programs has earned a top 10 ranking for affordability from BestColleges.com

The graduate program in the Department of Human Development and Family Studies has earned a Top 10 ranking by the The HDFS Report.

Supportive Environment

UNCG is a Military Friendly School for the fourth straight year, putting it in the top 15 percent of colleges and universities nationwide that are doing the most to support veterans and ensure their success.

UNCG is ranked among the best colleges for your money nationwide by College Factual, a new site that guides students through the college selection process.

The Education Trust singles out UNCG among the nation's universities for its success at closing the gap in graduation rates between black and white students.

Engaged Community

For the fifth year in a row, UNCG has earned the “Tree Campus USA” designation for promoting healthy trees and encouraging the spirit of conservation.

UNCG's innovative dynamic mailbox system has been honored as one of University Business Magazine's Models of Efficiency.

For the eighth consecutive year, UNCG is highlighted on Washington Monthly's list of American universities that contribute most to the public good.

Careers at UNCG

UNCG is committed to the creation of an inclusive, collaborative and responsive university by attracting, retaining and developing a diverse community of talented individuals in support of the university's mission.

Company info

Website: https://spartantalent.uncg.edu/

Telephone: 336-334-5009

Location: 723 Kenilworth Street, Greensboro, NC, 27402, US