Counsel students on the impact of scholarships, stipends, and external resources on financial aid eligibility, award packaging, enrollment, and academic progress.

Exercise professional judgment in assisting students with complex scholarship and financial aid situations, award revisions, over-awards, and funding concerns.

Serve as a primary campus resource for scholarship-related student support and complex inquiry resolution.

Develop and conduct workshops, presentations, orientations, and outreach activities for students, families, faculty, staff, and community groups regarding scholarship opportunities and financial aid processes.

Develop educational materials, communication campaigns, website content, and online resources to improve student awareness, equitable access, and scholarship participation.

Collaborate with Enrollment Management, advising units, and academic departments to support student retention, persistence, enrollment, and student success initiatives.

Promote inclusive scholarship outreach and reduce barriers impacting student access to scholarship opportunities.

Provide guidance and support to faculty and staff participating in scholarship review and awarding processes to ensure equitable and student-centered practices.

Student Education, Scholarship Access, and Campus Training

• Provide guidance and educational support to students, faculty, and staff regarding scholarship opportunities, application processes, eligibility requirements, and scholarship policies.
• Develop and deliver student-centered workshops, presentations, and informational sessions designed to increase scholarship awareness, access, and successful participation.
• Train faculty, staff, and scholarship committee members on equitable scholarship review practices, student-centered awarding processes, and scholarship system functionality.
• Collaborate with academic departments, advising units, Enrollment Management, and campus partners to improve student access to scholarship opportunities and reduce barriers to participation.
• Support students through the scholarship application and awarding process by assisting with navigation of scholarship systems, application requirements, timelines, and documentation submission.
• Serve as a campus resource for scholarship-related education, training, and support, responding to inquiries from students, faculty, staff, and external partners.
• Develop communication materials, outreach campaigns, website content, and educational resources that promote equitable access to scholarships and support student success initiatives.
• Identify trends and barriers impacting student participation and collaborate with campus partners to implement student-centered improvements to scholarship processes and communication strategies.
• Promote consistent, inclusive, and student-focused scholarship practices across campus departments and scholarship committees.
• Support campus-wide implementation and adoption of scholarship systems and processes in ways that improve the student experience and accessibility of scholarship resources.

Scholarship Program Administration and Coordination

• Administer institutional, departmental, and external scholarship programs to ensure timely and accurate awarding.
• Coordinate with University Advancement, academic departments, Financial Aid, and Student Financial Services to determine funding availability, eligibility criteria, and awarding timelines.
• Oversee annual scholarship cycles including application review, selection processes, committee coordination, and award notifications.
• Serve as the primary coordinator and lead for the campus Scholarship Committee; plan, schedule, and facilitate regular meetings; provide direction to committee members; ensure adherence to policies, timelines, and selection criteria; and guide the review and selection process to ensure consistency, equity, and compliance.
• Lead coordination and communication with key campus partners to establish timelines and expectations; monitor progress; and hold partners accountable for meeting deadlines, adhering to established procedures, and complying with scholarship requirements.
• Lead implementation of centralized and standardized scholarship processes across the university, including development and management of a master calendar, application timelines, and awarding deadlines.
• Develop, document, and continuously improve scholarship policies, procedures, workflows, and business practices.
• Maintain accurate scholarship records, historical data, and audit documentation.

Financial Coordination, Compliance, and Reporting

• Coordinate posting, reconciliation, and monitoring of scholarship awards, stipends, fee waivers, and third-party payments.
• Process external scholarship checks and coordinate scholarship disbursement activities with Student Financial Services and other campus partners.
• Monitor student financial aid packages to prevent over-awards and ensure compliance with federal, state, CSU, donor, and institutional regulations.
• Track scholarship balances, expenditures, utilization rates, and available funding to maximize awarding and minimize unspent funds.
• Prepare financial, utilization, compliance, and operational reports for campus leadership, University Advancement, donors, and other stakeholders.
• Develop dashboard reports and analyses related to scholarship awarding, utilization, timelines, and student participation trends.
• Analyze scholarship participation and utilization data to identify opportunities to improve student access, retention, and scholarship outcomes.
• Support audit preparation and maintain documentation related to scholarship compliance and fund reconciliation.

Strategic Planning, Collaboration, and Professional Activities

• Participate in cross-functional committees, strategic planning initiatives, and scholarship-related workgroups that support student success and enrollment goals.
• Collaborate with campus leadership and stakeholders to improve scholarship leveraging strategies, student access, and operational effectiveness.
• Recommend process improvements, policy enhancements, and technology solutions to strengthen scholarship administration and student experience.
• Support implementation of university strategic initiatives related to scholarship centralization, standardization, and utilization.
• Attend workshops, conferences, trainings, and CSU systemwide meetings to maintain current knowledge of financial aid, scholarship administration, and student services best practices.

Minimum Qualifications

Knowledge and Abilities

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Skills and Knowledge

• Demonstrated experience interpreting and applying complex policies, procedures, and regulations in a higher education or similarly regulated environment.
• Experience administering scholarship, financial aid, student support, or related programs involving application, awarding, compliance, or student funding processes.
• Experience coordinating programs, projects, committees, or operational processes involving multiple stakeholders, competing priorities, and time-sensitive deadlines.
• Experience utilizing enterprise systems, databases, or student information systems (e.g., PeopleSoft, scholarship management systems) to manage records, reporting, and operational processes.
• Experience analyzing data, preparing reports, and using data to support operational decision-making, process improvement, or student success initiatives.
• Experience developing and delivering trainings, workshops, presentations, or educational materials for diverse audiences.
• Demonstrated ability to develop, document, implement, or improve operational procedures, workflows, or business processes.
• Demonstrated ability to collaborate effectively with students, faculty, staff, administrators, and external partners in support of programmatic and organizational goals.
• Experience interpreting and applying compliance requirements related to financial aid, scholarships, student funding, or similar regulatory programs.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third-party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions, and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Advertised: September 10, 2026 (9:00 AM) Pacific Daylight Time
Applications close:

Counsel students on the impact of scholarships, stipends, and external resources on financial aid eligibility, award packaging, enrollment, and academic progress.

Exercise professional judgment in assisting students with complex scholarship and financial aid situations, award revisions, over-awards, and funding concerns.

Serve as a primary campus resource for scholarship-related student support and complex inquiry resolution.

Develop and conduct workshops, presentations, orientations, and outreach activities for students, families, faculty, staff, and community groups regarding scholarship opportunities and financial aid processes.

Develop educational materials, communication campaigns, website content, and online resources to improve student awareness, equitable access, and scholarship participation.

Collaborate with Enrollment Management, advising units, and academic departments to support student retention, persistence, enrollment, and student success initiatives.

Promote inclusive scholarship outreach and reduce barriers impacting student access to scholarship opportunities.

Provide guidance and support to faculty and staff participating in scholarship review and awarding processes to ensure equitable and student-centered practices.

Student Education, Scholarship Access, and Campus Training

• Provide guidance and educational support to students, faculty, and staff regarding scholarship opportunities, application processes, eligibility requirements, and scholarship policies.
• Develop and deliver student-centered workshops, presentations, and informational sessions designed to increase scholarship awareness, access, and successful participation.
• Train faculty, staff, and scholarship committee members on equitable scholarship review practices, student-centered awarding processes, and scholarship system functionality.
• Collaborate with academic departments, advising units, Enrollment Management, and campus partners to improve student access to scholarship opportunities and reduce barriers to participation.
• Support students through the scholarship application and awarding process by assisting with navigation of scholarship systems, application requirements, timelines, and documentation submission.
• Serve as a campus resource for scholarship-related education, training, and support, responding to inquiries from students, faculty, staff, and external partners.
• Develop communication materials, outreach campaigns, website content, and educational resources that promote equitable access to scholarships and support student success initiatives.
• Identify trends and barriers impacting student participation and collaborate with campus partners to implement student-centered improvements to scholarship processes and communication strategies.
• Promote consistent, inclusive, and student-focused scholarship practices across campus departments and scholarship committees.
• Support campus-wide implementation and adoption of scholarship systems and processes in ways that improve the student experience and accessibility of scholarship resources.

Scholarship Program Administration and Coordination

• Administer institutional, departmental, and external scholarship programs to ensure timely and accurate awarding.
• Coordinate with University Advancement, academic departments, Financial Aid, and Student Financial Services to determine funding availability, eligibility criteria, and awarding timelines.
• Oversee annual scholarship cycles including application review, selection processes, committee coordination, and award notifications.
• Serve as the primary coordinator and lead for the campus Scholarship Committee; plan, schedule, and facilitate regular meetings; provide direction to committee members; ensure adherence to policies, timelines, and selection criteria; and guide the review and selection process to ensure consistency, equity, and compliance.
• Lead coordination and communication with key campus partners to establish timelines and expectations; monitor progress; and hold partners accountable for meeting deadlines, adhering to established procedures, and complying with scholarship requirements.
• Lead implementation of centralized and standardized scholarship processes across the university, including development and management of a master calendar, application timelines, and awarding deadlines.
• Develop, document, and continuously improve scholarship policies, procedures, workflows, and business practices.
• Maintain accurate scholarship records, historical data, and audit documentation.

Financial Coordination, Compliance, and Reporting

• Coordinate posting, reconciliation, and monitoring of scholarship awards, stipends, fee waivers, and third-party payments.
• Process external scholarship checks and coordinate scholarship disbursement activities with Student Financial Services and other campus partners.
• Monitor student financial aid packages to prevent over-awards and ensure compliance with federal, state, CSU, donor, and institutional regulations.
• Track scholarship balances, expenditures, utilization rates, and available funding to maximize awarding and minimize unspent funds.
• Prepare financial, utilization, compliance, and operational reports for campus leadership, University Advancement, donors, and other stakeholders.
• Develop dashboard reports and analyses related to scholarship awarding, utilization, timelines, and student participation trends.
• Analyze scholarship participation and utilization data to identify opportunities to improve student access, retention, and scholarship outcomes.
• Support audit preparation and maintain documentation related to scholarship compliance and fund reconciliation.

Strategic Planning, Collaboration, and Professional Activities

• Participate in cross-functional committees, strategic planning initiatives, and scholarship-related workgroups that support student success and enrollment goals.
• Collaborate with campus leadership and stakeholders to improve scholarship leveraging strategies, student access, and operational effectiveness.
• Recommend process improvements, policy enhancements, and technology solutions to strengthen scholarship administration and student experience.
• Support implementation of university strategic initiatives related to scholarship centralization, standardization, and utilization.
• Attend workshops, conferences, trainings, and CSU systemwide meetings to maintain current knowledge of financial aid, scholarship administration, and student services best practices.

Minimum Qualifications

Knowledge and Abilities

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.

Preferred Skills and Knowledge

• Demonstrated experience interpreting and applying complex policies, procedures, and regulations in a higher education or similarly regulated environment.
• Experience administering scholarship, financial aid, student support, or related programs involving application, awarding, compliance, or student funding processes.
• Experience coordinating programs, projects, committees, or operational processes involving multiple stakeholders, competing priorities, and time-sensitive deadlines.
• Experience utilizing enterprise systems, databases, or student information systems (e.g., PeopleSoft, scholarship management systems) to manage records, reporting, and operational processes.
• Experience analyzing data, preparing reports, and using data to support operational decision-making, process improvement, or student success initiatives.
• Experience developing and delivering trainings, workshops, presentations, or educational materials for diverse audiences.
• Demonstrated ability to develop, document, implement, or improve operational procedures, workflows, or business processes.
• Demonstrated ability to collaborate effectively with students, faculty, staff, administrators, and external partners in support of programmatic and organizational goals.
• Experience interpreting and applying compliance requirements related to financial aid, scholarships, student funding, or similar regulatory programs.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third-party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions, and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Advertised: September 10, 2026 (9:00 AM) Pacific Daylight Time
Applications close: