Seasonal Employee Hourly - Call Center Representative

Job Details

Title: Seasonal Employee Hourly - Call Center Representative

Department Org: Academic Success Programs - 106350

Employee Classification: H6 - Intermittent - Seasonal Hourly

Bargaining Unit: Bargaining Unit Exempt

Primary Location: MC AC

Shift: 1

Start Time: 1:00 PM End Time: 5:00 PM

Posted Salary: $15.00

Job Description:

This position will be responsible for completing daily call center operations. The call center focuses on making outbound calls to support the re-enrollment of UToledo students and other call needs of the university. The primary goal will be to encourage and assist these students in returning to the university to complete their degrees. This position will be responsible for completing an assigned number of calls per hour/shift, documenting the call outcomes, and providing student customer service. This role requires excellent communication skills, a positive attitude, and a genuine interest in helping others achieve their academic goals.

Minimum Qualifications:

Education/experience:
• High School Diploma

Communication and other skills:
• Good written and verbal communication required
• Effective Decision-making and problem-solving skills required
• Must be detail oriented and have the ability to keep organized and accurate records.
• Strong customer service skills.
• Adhere to FERPA and university policies and procedures.

Preferred Qualifications:

Education/experience:
• Customer Service Experience Preferred

Communication and other skills:
• Call center experience preferred.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.