"Security Dispatcher - 1st Shift (Sat-Sun 6am-2pm)"

This position is fully onsite Saturday and Sunday from 6am-2pm. It is also eligible for our Weekend Shift Differential.

Under the general supervision of the Supervisor, Emergency Call Center, performs a variety of duties including receiving, evaluating, prioritizing and relaying non-emergency and emergency calls to the appropriate response units in accordance with established procedures. Operates a variety of communications equipment including radio consoles, telephones, paging systems, and computer-aided dispatch systems while upholding DFCI’s core values and promoting the Security Department’s mission for a safe and secure environment.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities:

• Receives, triages and records non-emergency response calls in accordance with standard operating procedures.
• With proper training and/or supervision, receives, triages and records emergency response calls in accordance with standard operating procedures.
• Operates a variety of communications equipment including radio consoles, telephones, paging systems, and computer-aided dispatch systems.
• Monitors security cameras and alarms for campus facilities to observe and report persons or objects that present risk or potential violation of policy.
• Performs a wide variety of specialized clerical duties involved in the maintenance and organization of the call center environment.
• Remains current with all policies and procedures.
• Participates in training, drills and competency assessments.
• Submits timely and accurate information in all communications and reports.
• Provides quality customer service and maintain a professional and helpful telephone manner.

Knowledge, Skills and Abilities:

• Demonstrated proficiency with basic computer skills including Windows, Microsoft Word and Excel.
• Maintain competencies (as demonstrated through experience, training, and/or testing).
• Good organizational skills.
• Good interpersonal skills, including the ability to be an effective team member and the ability to interact effectively at various social levels and across diverse cultures.
• Ability to carry out instructions furnished in written, oral, or diagrammatic form.
• Ability to write routine correspondence legibly, including logs and reports.
• Ability to prioritize and multi-task.
• Ability to provide quality customer service with a professional and helpful telephone manner.

Minimum Job Qualifications:

• High School diploma.
• Two years of customer service experience that includes customer service in an environment with frequent interruptions.
• Must submit to and pass a criminal background check.

License/Certification/Registration Required:

• Must obtain and maintain required certifications in the following programs (training provided by department):
  • CPR/AED/First Aid
  • Certified 911 Telecommunicator
  • AVADE/HDTS De-Escalation Training
  • FEMA ICS 100
  • Sentry-RMS Law Enforcement Training

Supervisory Responsibilities:

None

Patient Contact:

None

Pay Transparency Statement: The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $48,600.00 - $58,600.00