Senior Academic Program Specialist (School of Information)

Department

The School of Information

College of Communication & Information

Responsibilities

The individual in this position has lead responsibility for coordinating admissions, advising, outreach, recruitment, retention, and graduation for students in the Master of Science in Information Technology (MSIT) program and certificates within the School of Information. The position supports academic program operations, student success initiatives, enrollment management, and program growth while serving as a representative and ambassador for the School.

Academic Program Leadership and Student Success

Serves as primary Student Services Advisor for students in the MSIT program and certificates from initial point of inquiry to graduation and fosters a welcoming and supportive environment. Monitors student success, retention, registration, and graduation clearances and ensures compliance with University systems. Collaborates with academic leadership to support student success initiatives, academic interventions, and scholarship administration. Provides cross-functional support during peak operational periods and performs other duties as assigned.

Strategic Recruitment, Outreach, and Program Promotion

Coordinates communications and marketing initiatives that support recruitment, retention, and student engagement goals. Develops and maintains partnerships with university departments, alumni, employers, professional organizations, and community stakeholders to support program growth and student opportunities.
Oversees relevant websites, publications, social media, and recruitment materials to ensure accuracy and alignment with School of Information objectives.

Coordination and Operational Oversight

Provides coordination and oversight for academic program activities and student service operations. Assists with training, process documentation, workflow improvements, and implementation of best practices to ensure effective delivery of services and achievement of departmental goals. Provides guidance and coordination of activities within the Student Services team and recommends enhancements to operational processes and procedures.

Program Planning, Assessment, and Reporting

Conducts research and analyzes admissions, enrollment, retention, graduation, and employment outcome data to evaluate program effectiveness and identify opportunities for improvement. Compiles and interprets statistical reports and provides recommendations to leadership regarding enrollment management, student success, and improvements to MSIT program and certificate performance. Supports strategic planning and continuous improvement initiatives.

Policy Interpretation and Departmental Resource

Interprets and applies University, Graduate School, and departmental policies and procedures related to admissions, enrollment, advising, academic progression, graduation requirements, and student records. Ensures compliance with institutional requirements and recommends improvements to policies, procedures, and operational processes that enhance efficiency and service delivery. Serves as a resource to faculty, staff, administrators, and students on academic policies, procedures, and program requirements.

Service and Leadership Contributions

Represents the School of Information on departmental, college, university, and professional committees, workgroups, and special projects.

Qualifications

Bachelor's degree and two years of experience in academic advising, student services, admissions, enrollment management, higher education administration, or a related field; or a combination of post-high school education and experience equal to six years.

Preferred Qualifications

• Master’s degree in Higher Education, Student Affairs, Information Technology, Computer Science, Instructional Design, Business Administration, or a related field.
• Experience in academic advising, student services, graduate program administration, or a related higher education setting.
• Experience with graduate admissions, recruitment, enrollment management, and student retention initiatives.
• Knowledge of university policies, procedures, student information systems, and related administrative processes.
• Experience collecting, analyzing, interpreting, and reporting student or program data.
• Experience developing communications, outreach materials, recruitment materials, or other student-facing content.
• Knowledge of information technology, computing, or related academic disciplines.
• Demonstrated experience leading projects, coordinating initiatives, and implementing process improvements.
• Experience providing customer service, advising, program coordination, or student support.
• Ability to interpret, apply, and communicate policies, procedures, and guidelines.
• Strong written, verbal, interpersonal, and organizational communication skills.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Proficiency with computer applications, student information systems, databases, and data management tools.
• Ability to establish and maintain effective working relationships with students, faculty, staff, and diverse populations.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about Florida State University and our campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our FSU Total Rewards website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our FSU Total Compensation Calculator to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply through the FSU Careers site (jobs.fsu.edu). If you are a current FSU employee, apply through myFSU Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.

Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.