"Senior Business Analyst"

Te Ratonga Tautoko Hangarau | Digital Services

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

Full-time (37.5 hours per week)

Fixed-Term position until 23rd December 2026

Professional development opportunities

Kia hiwa rā, kia hiwa rā!

He hiahia, he pūkenga nōu ki te mahi a te senior business analyst? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do

We are seeking a strong business process / functional senior business analyst to join our Business Enablement team. This role is pivotal in driving Continuous Improvement (CI) initiatives across key IT service management platforms and processes to deliver business outcomes that enhance service delivery and user experience.

You will focus on:

Building strong, effective relationships with stakeholders across the University

Facilitating workshops, meetings, and stakeholder engagement sessions

Gather, document, and validate business requirements for service management enhancements and service experience

Translating business needs into clear, deliverable user stories and backlog items

Support testing, implementation, and adoption of new processes and features.

You will work closely with stakeholders to analyse business needs, identify improvement opportunities, and deliver solutions that enhance service delivery and user experience.

Mōu | Who You Are

You are an experienced business analyst who thrives in complex environments and enjoys leading through influence.

You will bring:

At least 10 years' experience in a business analyst commercial or private sector IT environment

A bachelor’s degree (NZQA Level 7) in IT, computer science, software engineering, or a related field

Strong experience in requirement gathering, gap analysis, data modelling and analysis, system/process analysis and user journey mapping

Proven experience delivering enterprise-scale digital solutions

A solid understanding of IT Service Management frameworks (ITIL) and agile methodologies

Experience actively leading, coaching and mentoring other BA’s, including intern/graduates

Mahi Ngātahi | Who You Will Work With

You will be part of Digital Services, a large and collaborative group focused on enabling modern ways of working across the university. Digital Services partners closely with faculties, professional services, and leadership teams to deliver secure, scalable, and user-centred digital solutions that support students, staff, and the wider UC community.

Ngā Painga o UC | Why UC

At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff’s career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued. 

UC’s Benefits approach is shaped by Ngā Uara | Our Values Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include:

5 weeks annual leave +5 days university holidays

UC Parental Leave (up to 9 weeks paid) + 26 weeks Government paid parental leave and onsite childcare facility

generous employer contribution to superannuation (up to 6.75%)

flexible working arrangements

professional development and study opportunities

supportive working environment

a wide range of retail discounts across shopping, entertainment and travel

on-campus staff discounts including UC RecCentre

living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand

a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

For more information, please visit us: https://www.canterbury.ac.nz/about-uc/work-at-uc/benefits-working-uc .

For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit https://www.canterbury.ac.nz/

The closing date for this position is: 8 March 2026 (midnight, NZ time)

Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to WorkatUC@canterbury.ac.nz

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.