"Senior Business Operations Officer"

About Us

We are looking for an enthusiastic and experienced administrator to join our PET Imaging Centre. The PET Centre is part of Guy’s & St Thomas’ NHS Foundation Trust and King’s College London within the School of Biomedical Engineering & Imaging Sciences. As such, we run an extensive clinical PET service, including a wide range of specialist indications, and an extensive clinical research programme.

About The Role

The Senior Business Operations Officer is a key member of the PET administrative team responsible for the provision of clerical administrative support in all aspects of the PET Centre's activities. This will cover both St Thomas’ Hospital and Guy’s Cancer Centre and will include clinical, research and radiochemistry service provision and will be working under the direction of the PET User Access Manager.

The post requires an efficient and confident manner and ability to take on a variety of duties which includes a high level of patient and external partners contact both face to face and by telephone. Due to the nature of the role, the post will require full time presence on site.

The post holder must be able to manage their own workload providing direction, support and supervise the administrative and reception staff and assist other members of the Centre as required. They are required to possess well developed medical administrative, organisational and computing skills and to participate in flexible working hours as necessary.

The post holder will be required to participate as a member of a multi-disciplinary team to provide an efficient, effective and timely PET-CT imaging service to the patients, clinicians and researchers and work very closely with the senior members of the department to achieve the highest quality of service to all customers in accordance with departmental protocols.

The post holder will work closely with the PET User Access Manager, deputising in specific tasks when required, as well as supporting directly the PET Service Manager should the need arise.

The post holder will be required to develop a level of expertise in the relevant procedures, have an understanding of local needs to work independently, using their own initiative and judgement in problem solving, risk identification, and to be able to determine short-term priorities. The post will need to utilise their knowledge and expertise and will be expected to make timely and considered decisions, discussing and escalating more complicated matters that have a wider impact.

The post is expected to manage staff, overseeing operations associated using the KCL HR system (PeopleXD) and working to put in place ongoing business continuity and service resilience.

They will use standard operating processes and procedures, and work closely with their manager and wider team, to ensure compliance with regulations governing local activities. They will support the day-to-day and longer-term planning to ensure that all activities are delivered to a high standard. They will work collaboratively to improve processes to make them as efficient as possible.

The post would suit someone who is proactive in delivering and coordinating a range of activities and is able to work independently, effectively managing competing priorities and has a good attention to detail. They will be a problem solver and an advocate for process improvement and innovation. They must also be able to build and maintain effective working relationships across the PET Centre and central teams to facilitate operational delivery and planning, and be committed to principles of culture, equality, diversity, and inclusion and supporting cultural change.

The post holder will gain invaluable experience in a wide range of operations in the PET Centre, working with colleagues to support the patient experience and overall delivery of patient centred care. The post holder will work as part of a team for a complex School / Department / Faculty. This post is part of the business operations career pathway in the university, with progression and skills training opportunities to facilitate further development.

This is a full time post (35 Hours per week), and you will be offered an indefinite contract. Full time attendance on site is required.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Solid understanding of a range of complex business operations processes and their use - acquired through relevant work experience.
2. Experience of working in a clinical environment with high level administrative duties and patient facing role.
3. Effective at working independently, and as part of a team, able to take own initiative and decisions with a proactive approach to problem solving.
4. Excellent numeracy skills and the ability to manipulate and present data in an accessible format which will inform decision making.
5. Proficient IT skills – in particular Microsoft Office 365 applications (including Excel, Word, PowerPoint, SharePoint, MS Forms & Power BI reporting) and experience of utilising digital technology in day-to-day work.
6. Proven good communication, comprehension and interpersonal skills in order to receive, understand and relay information (in writing & verbally) being compliant with patient confidentiality policies.
7. Experience of empathically engage with patients and relatives as well as collaborate efficiently with different professional groups
8. Excellent task management and analysis skills and ability to work under pressure in a busy environment with a record of delivering on time and within budget. Willing to work flexible hours.

Desirable criteria

1. Experience of managing staff, giving feedback on performance levels and/or providing supervision, training, and coaching.
2. Experience of working in diagnostic imaging department
3. Ability to actively collaborate in service improvement projects.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click “Apply Now”. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

Grade and Salary: £39,076 - £43,909 per annum inclusive of London Weighting Allowance

Job ID: 127347

Close Date:26-Oct-2025

Contact Person: Latifat Agoro

Contact Details: latifat.agoro@kcl.ac.uk