Senior Data & Operations Coordinator (Maternity Cover)

Study Group - Cardiff International Study Centre

Contract type: Full Time (37.5 hours) – Fixed Term (28/02/2027)

The post holder will be operationally managed by the Senior Data & Operations Coordinator. The post holder will work in a matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

To be a member of the Centre’s Student Experience Team with accountability for an area of the activities undertaken by the Data and Operations Team, for example:

• Data management & governance;
• Exams, assessments and academic administration;
• Compliance: student enrolments, attendance

To implement the Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximise student outcomes and satisfaction.

The post holder will report to the Deputy Director Student Experience and will line manage Data & Operations Coordinators and an Exams Officer for their specialist area in addition to carrying out administrative tasks. The post holder will work in a matrix structure and need to build strong working relationships within the Student Experience Team, Central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

Data Management & Governance

• Ownership of the Centre’s definitive datasets and student results, ensuring accuracy and currency.
• Produce data driven reports for the Centre Director/other members of the team as requested.
• Development and maintenance of the Centre’s annual ‘Calendar of Governance/Business’.
• Act as secretary to relevant boards, meeting and committees, ensuring these are minuted.
• Ensure Study Group policies and standard operating procedures are implemented.
• Support management teams in preparation for quality assurance and enhancement activities.
• Contribute to the production of the Annual Monitoring Report and other evaluative and reflective documents, for submission to Study Group and the university partners.
• Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
• Coordinate and motivate the Data and Operations team to contribute to ensuring the best possible student outcomes and student experience.
• Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team.
• Act as Visa lead for the Centre and have a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre. Attend monthly visa lead meetings organised by the central team.
• Organise student registration at all intake points, including late arrivals to ensure student records are updated and relevant documentation uploaded
• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.

ABOUT YOU

• Bachelor’s degree (or equivalent experience to demonstrate ability to work and think independently)
• Administration or management training or qualification
• Higher level safeguarding training (desirable)
• Line management of staff
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment

Please apply via the ‘Apply’ button above.