Job Description
Operations Management
- Supervise and coordinate daily housekeeping activities across guest rooms, public areas, the meeting room, guest lounge, and lobby.
- Ensure shift coverage and smooth handovers to maintain consistent service levels.
- Conduct regular inspections of rooms and public areas to ensure compliance with cleanliness and presentation standards.
- Oversee inventory of cleaning supplies, guest amenities, and linens using RFID Linen Robot and RFID Counting Box systems.
- Ensure proper use and upkeep of housekeeping equipment, including EZ Maid bed lifters and other operational tools.
Staff Management
- Supervise outsourced housekeeping staff, ensuring adherence to hotel standards and productivity goals.
- Support shift scheduling, duty allocation, and performance monitoring of housekeeping personnel.
- Conduct on-the-job and refresher training for new and existing staff covering cleaning standards, safety, and guest interaction.
- Foster teamwork and service excellence through effective communication and motivation.
Vendor Liaison & Inventory Control
- Liaise with external vendors and service partners to ensure timely supply of linen, cleaning materials, and amenities.
- Monitor and verify stock usage via RFID systems and ensure timely replenishment to prevent shortages.
- Assist in evaluating vendor performance and recommend improvements or alternatives where needed.
- Manage inventory of cleaning supplies and linens, and conduct monthly audits to ensure accuracy and cost control.
- Raise supply orders as needed and maintain productive relationships with suppliers.
Quality Assurance & Guest Satisfaction
- Conduct inspections and audits to uphold 4–5-star standards of cleanliness and presentation.
- Handle guest feedback and complaints courteously and promptly, coordinating solutions with the Front Office as required.
- Ensure special requests — including VIP, long-stay, and event-related — are properly coordinated and executed.
Health, Safety & Compliance
- Ensure compliance with workplace safety, hygiene, and environmental sustainability standards.
- Conduct and document safety briefings, chemical handling training, and proper use of cleaning machinery.
- Report incidents, hazards, or maintenance issues promptly to the Housekeeping Manager or Engineering team.
Collaboration
- Work closely with Engineering and Front Office teams to address repair and maintenance needs.
- Coordinate with other departments to support Executive Centre events, special projects, and emergencies.
Technology & Reporting
- Utilise the StarRez Mobile App and related systems for room status updates, maintenance logging, and performance tracking.
- Support data collection and reporting on productivity, room readiness, and inventory control.
Qualifications
Education & Experience
- 2–4 years of supervisory experience in housekeeping operations, preferably in a 4–5-star hotel or serviced residence.
- Experience managing outsourced teams and working with digital housekeeping systems and technology.
Skills & Abilities
- Strong leadership and organisational skills with high attention to detail.
- Effective communication and interpersonal skills, with the ability to liaise confidently with vendors, staff, and guests.
- Proficient in housekeeping systems and technology, including RFID tracking and mobile housekeeping applications.
- Able to multitask and adapt to shift work and fast-paced operational demands.
Key Competencies
- Service-oriented mindset with a genuine focus on guest satisfaction.
- Strong sense of responsibility, ownership, and accountability.
- Sound problem-solving and decision-making ability.
- Flexible to work rotating shifts, weekends, and public holidays.