Job Description
We are seeking a proactive and detail-oriented Senior Executive to manage the end-to-end administration of 2–3 MSc programmes (total portfolio of about 100 students) across the full student lifecycle. You will be a key business partner to programme leadership and work closely with internal stakeholders to deliver a seamless student experience, ensure operational excellence, and support continuous improvements.
Key Responsibilities
Programme Administration (End-to-end)
- Manage comprehensive programme operations for 2–3 MSc programmes, including admissions, enrolment, registration, examinations, graduation checks, and degree conferment matters.
- Coordinate academic consultations and administrative support for capstone projects.
- Maintain accurate programme records and ensure timely processing of student-related transactions.
Admissions & Recruitment Support
- Administer admissions processes and respond promptly to application-related enquiries.
- Support recruitment activities and outreach initiatives in collaboration with the engagement and outreach team.
- Track intake and enrolment numbers, including early offers, to help meet programme targets.
Student Candidature & Student Support
- Provide timely and professional support for student enquiries throughout their candidature.
- Manage course registrations, exam processing (with strong emphasis on accuracy), exam logistics, student feedback and follow-ups.
Business Partnering, Process Improvements & Continuity Planning
- Serve as a key partner to programme directors and faculty on operational matters.
- Support business continuity planning (BCP) and implement process improvements to enhance administrative efficiency.
- Contribute to development and upkeep of SOPs for programme management.
Budget & Finance Administration
- Support programme budget management and follow up on tuition/acceptance fee payments.
- Administer engagement letters for lecturers/speakers (e.g., for payment via OPWN or external payments) and follow up on payments in a timely manner.
Events & Web Management
- Organise programme events such as orientation sessions, commencement dinners, and participation in education fairs.
- Ensure programme websites and related communications are accurate and kept up to date.
Other Support
- Provide other administrative support to DGS as required.
Qualifications
- Bachelor’s Degree in any discipline (preferably in Sciences)
- 1–2 years’ experience in an administrative role in the tertiary education sector is an advantage
- Strong interpersonal and organisational skills; collaborative and team-oriented
- Able to multi-task in a fast-paced environment with strong attention to detail
- Passion and drive to support transformation in higher education delivery, especially for adult learners and international students
- Fluent in written and spoken English
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office
- Ability to support programme budget administration
More Information
Location: Kent Ridge Campus
Organization: Yong Loo Lin School of Medicine
Department: Dean-Med-Graduate Studies
Job requisition ID: 31852
