Proven ability to produce clear documentation, including
business requirements, user stories, process diagrams,
presentations, and user guides.
Demonstrated experience with business analysis techniques such
as stakeholder interviews, workflow modeling, use case creation,
and requirements traceability.
Working knowledge of software development lifecycles and
project methodologies (Agile, Waterfall, or hybrid).
Strong analytical and critical thinking skills with a focus on
detail, organization, and time management.
Ability to develop and maintain effective working relationships
with stakeholders across all levels of the organization.
Bachelor's degree in Information Technology, Business
Administration, or a related field.
At least 3-5 years of relevant experience in a business
analysis role, preferably supporting enterprise systems or digital
initiatives in complex organizational environment.
Preferred Qualifications
- Experience supporting large-scale IT or digital transformation
projects with complex business and technical requirements.
- Demonstrated ability to lead and facilitate cross-functional
requirements gathering sessions with Subject Matter Experts (SMEs)
across varying technical disciplines.
- Familiarity with design thinking and user-centered design
principles, including experience with prototyping, journey mapping,
and customer research methods.
- Practical knowledge of cloud-based platforms, integrations,
enterprise applications, and data-driven systems.
- Experience working with external vendors or third-party service
providers, including managing deliverables, service levels, and
integration requirements.
- Proficiency in tools such as JIRA, ServiceNow, Miro,
Lucidchart, or similar platforms for project planning and business
analysis.
- Demonstrated ability to manage multiple concurrent initiatives
and meet deadlines in a fast-paced, collaborative environment.
- Master's degree in a related field preferred but not
required.
Certificates and Licenses
Business Analysis certification (e.g., CBAP, PMI-PBA, or IIBA) is a
strong asset.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Functional Customer Service, Business Case/Requirements
Development
- Elicit, analyze, and validate business and technical
requirements from stakeholders and end users.
- Collaborate with project sponsors and technical teams to define
project scope, goals, and success criteria.
- Conduct interviews, workshops, surveys, and documentation
reviews to gather and clarify requirements.
- Translate business needs into clear functional and technical
requirements suitable for development teams.
- Assist in the preparation of business cases and feasibility
analyses to support project planning and prioritization.
- Participate in quality assurance activities to ensure that
delivered solutions meet documented requirements.
- Track and manage requirements throughout the project lifecycle,
ensuring traceability and stakeholder alignment.
- Communicate requirement updates, changes, and decisions through
formal documentation and stakeholder meetings.
Standards and Process Development
- Evaluate and enhance existing business analysis practices to
improve efficiency and standardization.
- Develop and maintain documentation templates, process flows,
and requirement models.
- Create process maps, data flow diagrams, and functional
specifications to guide development and support teams.
- Support continuous improvement efforts by analyzing performance
metrics and identifying opportunities for optimization.
- Improve existing processes related to the overall functions of
business analysis and project management.
- Provide support to the PSMO as needed on projects.
- Assist in managing the ITS Project Pipeline
Other duties as required
This role requires flexibility in performing duties outside of the
primary responsibilities to support evolving business needs. The
ideal candidate must be adaptable and willing to take on additional
tasks or projects as required, ensuring smooth operations across
the organization. This may include stepping in to assist with
cross-functional teams, handling unexpected challenges, or
contributing to initiatives that support business growth and
success. A proactive mindset and the ability to pivot quickly are
essential for thriving in this dynamic environment.
Position Type
Information Technology
Additional Information
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit
https://hr.northeastern.edu/benefits/ for
more information.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
law.
Compensation Grade/Pay Type:
112S
Expected Hiring Range:
$99,010.00 - $143,567.50
With the pay range(s) shown above, the starting salary will depend
on several factors, which may include your education, experience,
location, knowledge and expertise, and skills as well as a pay
comparison to similarly-situated employees already in the role.
Salary ranges are reviewed regularly and are subject to
change.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Senior-IT-Business-Analyst_R140084
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