"Senior/Lead Infrastructure Specialist - SATech"

Senior/Lead Infrastructure Specialist - SATech

Company: University of Illinois at Urbana-Champaign

Job Location: Urbana, 61820

Category: Network/System Administrator

Type: Full-Time

Senior/Lead Infrastructure Specialist - SATech

Student Affairs Technology

Student Affairs Technology is at the heart of transforming the student experience through innovative IT services for Student Affairs departments across campus. We work closely with business leaders and IT professionals to deliver technical solutions that enhance efficiency and build operational resilience. We're looking for passionate individuals from all backgrounds who are eager to help shape and nurture a vibrant community aligned with our mission. By joining our team, you'll directly contribute to advancing the University's academic goals, fostering environments that promote student learning and success, and supporting the holistic development of all students. Your work will play a crucial role in creating a more inclusive, thriving campus for everyone.

We are hiring across several functions within Student Affairs Technology and invite you to view all our current openings here.

You are encouraged to apply for all positions that best match your profile and interests.

DETAILS for the SENIOR INFRASTRUCTURE SPECIALIST

This position provides enterprise infrastructure support and service delivery, including troubleshooting, advanced networking, subject matter expertise, and ability to complete long term projects for Student Affairs units.

• Hardware, Software, and Systems Support
  • Serve as senior technology consultant and innovator for Student Affairs staff and other associated departments.
  • Research and evaluate new technology products and upgrades.
  • Installation and configuration of workstations, servers, and mobile devices.
  • Maintain patching, security, and other endpoint management of workstations and servers.
  • Maintain critical administrative infrastructure, including file, print, web, database servers, and specialized vendor applications.
  • Serve as a resource for major software version upgrades and replacing outdated technologies with new and current technologies.
  • Design and implement tactical and strategic migration plans for major hardware, software, and vendor version upgrades and replacing outdated technologies with new and current technologies.
  • Design and implement disaster recovery plans including keeping up to date on start-up procedures, recovery point and recovery time objectives and system prioritization.
• End-User Support
  • Analyze functional and performance issues of services, collaborates with peers and senior staff on possible solutions and implements corrective actions in a timely manner.
  • Takes responsibility for assigned environments and services, independently resolving or escalating issues as needed, with proactive process and/or service improvements in collaboration with other Student Affairs Technology staff.
  • Provides assistance to help desk operations by providing application and desktop support to end-users.
  • Act as a technical and institutional resource for peers, providing training and advice as needed.
  • Work within defined policies and procedures to solve user or system problems, including original and/or innovative solutions.
  • Identifies problems to be solved, proposes solutions, obtains approval, and/or escalates appropriately.
• Security
  • Implement system and security best practices.
  • Coordinate with the software development team to ensure application software conforms to the University standard for network and system security.
• Application Administration
  • Assist as needed in application development in the area of deployments, migrations, upgrades and configurations.
  • Participate and support software development projects, from conception through testing, implementation, and documentation.
  • Leads the coordination of support and upgrades with vendors.
• Other Duties
  • Assume appropriate related additional duties to further the mission of the unit.
  • Completes and/or coordinates assigned individual or team projects with durations of 6 months or greater considering both tactical and strategic goals.
  • Complete most work with limited supervision, appropriately judging when to seek assistance or guidance from subject experts or management.

Minimum Qualifications for the Senior Infrastructure Specialist

1. High school diploma or equivalent.
2. Any one or any combination totaling six (6) years (72 months) from the following categories: [details as in text]
3. Demonstrated experience supporting end-users and troubleshooting Windows and/or MacOS systems and applications.
4. Demonstrated experience using endpoint management, device imaging, or centralized technology delivery solutions.
5. Demonstrated experience supporting network services (DNS, DHCP, or VPNs).
6. Demonstrated experience supporting Windows server operating systems, applications and hardware.
7. Demonstrated experience with server, desktop or application virtualization.
8. Demonstrated experience supporting and utilizing performance or network monitoring tools.
9. Demonstrated experience in the application of technology security concepts in an enterprise environment.
10. Demonstrated experience with Microsoft Active Directory or Microsoft Entra.

Preferred Qualifications for the Senior Infrastructure Specialist

• Bachelor's degree or higher in information technology, computer science, or related field.
• [other prefs as listed]

DETAILS for the LEAD INFRASTRUCTURE SPECIALIST

This position provides specialized lead enterprise infrastructure support and service delivery, including systems design, advanced troubleshooting, subject matter expertise, and ability to complete long duration projects for Student Affairs units.

Knowledge, Skills and Abilities for both levels (Senior Infrastructure Specialist & Lead Infrastructure Specialist)

• Ability to work in a collaborative and varied team environment.
• Ability to solve complex technical problems, utilize good organizational skills, and comfortable managing multiple priorities
• Excellent communication skills to a variety of audiences (management, peers, users, and vendors).
• Facilitating and leading meetings; participating constructively with relevant, concise and reasoned analysis.

Additional Physical Demands for both levels

• The majority of work will be within an office work environment, however visits to other campus locations can be expected.
• Installation of server and workstation hardware involves frequent lifting and moving equipment, media, and peripherals approximating 35-40 pounds.
• Position involves accessing all areas of the building.
• Position may require emergency response or maintenance work outside of normal working hours.
• Position is eligible for in-person or hybrid (in-person/remote) work arrangement.

Appointment Information

This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 3/23/2026.

• Salary Information: The budgeted salary at the Senior Infrastructure Specialist level is $72,500 to 80,000 per year and at the Lead Infrastructure Specialist is $80,000 to $95,000 per year.
• Hybrid Position: This position will be expected to work at the University of Illinois Urbana-Champaign campus on a hybrid basis per the University's Workplace Flexibility policy.
• Sponsorship: Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on Monday, March 23, 2026. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Shared AHW HR at iustaffdevelopment@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

Requisition ID: 1035169
Job Category: Technical
Apply at: https://jobs.illinois.edu