"Enterprise Systems Administrator"

Primary Duties

• Coordinate and schedule system upgrades, working with business areas to minimize disruption.
• When appropriate, apply upgrades and maintenance processes under the guidance of senior staff
• Manage account administration, security roles, and user permissions, within campus enterprise systems.
• Monitor system performance and assist with troubleshooting issues.
• Provide first-level technical support for users and escalate issues when needed.

Secondary Duties

• Document upgrade steps, testing results, and technical procedures.
• Participate in testing and validation of upgrades before deployment.
• Contribute to projects that enhance enterprise applications and business processes.
• Gain experience with additional third-party systems and integrations.

Tertiary Duties and Responsibilities

• Engage in professional development by learning and using new software and tools, and by attending training sessions, seminars, and conferences.
• As appropriate, participate in the life of the College by attending campus events such as L&IT speakers and events, athletic events, gallery openings, arts performances, student exhibits, and other signature experiences.