Senior Manager, Outreach and Education (Case Management Studio) (Grant funded)

Why the Role Matters

This role plays a critical part in expanding access to high-quality case management education and professional development throughout the community. The Senior Manager helps ensure that case managers and service professionals receive the training, resources, and support they need to better serve students and clients.

The Impact of the Position

The impact of this role extends well beyond Dallas College. The Senior Manager is responsible for growing the reach of the Case Management Studio across local and regional audiences, developing meaningful partnerships, and creating learning experiences that enhance professional practice. Through training programs, outreach efforts, and knowledge-sharing initiatives, this individual will influence how case management services are delivered and help build a stronger network of professionals dedicated to student and client success.

Why You Should Be Excited About This Opportunity

This is an exciting opportunity for a professional who is passionate about education, community engagement, and professional development. The role offers the chance to:

• Design and deliver impactful learning experiences for adult learners.

• Build innovative communities of practice that promote collaboration and continuous learning.

• Expand a growing program with regional visibility and influence.

• Partner with community organizations, industry professionals, and subject matter experts.

• Combine strategic leadership, outreach, education, marketing, and relationship-building in a highly visible role.

• Shape the future growth and direction of the Case Management Studio.

What Makes Dallas College a Great Place to Work

Dallas College is one of the largest community college systems in Texas and has a long history of transforming lives through accessible, affordable, and high-quality education. Since 1965, the institution has served more than three million students and remains committed to placing students at the center of everything it does. Dallas College fosters a culture grounded in integrity, respect, opportunity, collaboration, accountability, engagement, and support. Employees have the opportunity to make a meaningful difference in their communities while working in an environment that values belonging, professional growth, innovation, and service.

Position / Job Summary

The purpose of this position is to lead the growth of external case management learning experiences. This role ensures designs and executes high-quality professional learning experiences and instruction while identifying and cultivating local and regional audiences, expanding the reach of the Case Management Studio. This role leverages marketing and communications channels to ensure case management training opportunities reach participants and organizations and builds relationships that are sustained over time.

This position is funded by external grant resources. Employment is contingent upon the availability of funding and program needs. Continued employment is not guaranteed and may be impacted if funding is reduced, modified, or discontinued.

Essential Duties & Responsibilities

• Plan, develop, and deliver high-quality training and learning experiences aligned to case management practices, standards, and institutional priorities.

• Facilitate in-person and virtual workshops, institutes, and learning sessions using adult learning and participatory facilitation strategies.

• Design and moderate virtual communities of practice for case managers to support ongoing learning, peer connection, and knowledge sharing.

• Identify and engage community and regional partners as prospective participants in case management training through targeted outreach and relationship building.

• Utilize marketing and communications tools (e.g., email campaigns, event platforms, websites, and social media) to promote training and support registration goals.

• Maintain accurate records, reports, and documentation related to training delivery, participation, and engagement.

• Evaluate the effectiveness of training and outreach efforts using participation data, feedback, and outcome measures, and recommend continuous improvements.

• Develops and manages an online repository of professional development resources and materials.

• Responsible for developing processes for managing requests to participate in external professional development activities.

• Collaborate with external vendors and partners to leverage specialized content and programming that align with professional development needs.

• All employees are required to complete a minimum of 19 hours.

• Perform other duties not listed as assigned.

Minimum and Preferred – Education, Experience, and/or Certifications

Required Qualifications for Role

• Bachelor’s degree with a minimum of four (4) years of relevant professional experience; degree in social work, education, sociology, or a related field.

• Professional experience in case management and/or developing curriculum and delivering professional development or training to adult learners.

• Demonstrated ability to facilitate learning experiences, workshops, or trainings for professional or practitioner audiences.

Other Preferred Qualifications for Role

• Experience using marketing and communications tools, including social media, web, registration platforms to promote events and programs.

• Experience in project management

• Experience in evaluating programs or continuous improvement processes.

• Bilingual or multilingual skills preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Knowledge, Skills, and Abilities

Required Qualifications for Role

• Ability to plan, facilitate, and deliver engaging professional development training.

• Strong knowledge of case management practices, standards, and student or client centered approaches

• Ability to organize, track, maintain accurate records and reports related to training participation and effectiveness.

• Strong outreach and relationship building skills with the ability to engage new external partners and stakeholders

• Demonstrate ability to manage multiple projects concurrently, set priorities, and meet deadlines.

• Self-directed, with excellent project management, organizational and problem-solving skills.

• Demonstrate strong verbal and writing skills and an ability to effectively communicate complex ideas with clarity and precision.

• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.

Other Preferred Qualifications for Role

• Ability to effectively use marketing and communications tools (email platforms, newsletter platforms, social media websites, registration systems)

• Ability to analyze feedback and participation data to make improvements.

• Project management skills, including use of project management digital tools to coordinate and track work

• Ability to use virtual facilitation tools for interactive learning (PowerPoint, Microsoft teams, Zoom, video recording platforms)

Competencies

Dallas College seeks to identify core and professional competencies for each role and level which helps define the level of expertise needed and desired to demonstrate success in the role.

• Ensures Accountability

• Empowers Teams

• Leads Strategically

• Ensures Cross-Functional Collaboration

• Communicates Effectively

Work Condition Environment / Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodation(s) may be made to individuals with physical challenges to perform the essential duties and responsibilities.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Primary assigned campus is Eastfield. This role will require occasional travel to meetings and events at other locations.

Successful candidate will also need to have the ability to work extended hours beyond the regular 8:00am to 5:00pm workday schedule during heavy registration peak times including occasional nights and weekends.

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