Senior Office Support Assistant

Hiring Department

Facility Operations

Job Description

Key Responsibilities

• Serve as a member of the Columbia campus customer service team, providing front-line support coverage from 7:30 a.m. to 4:00 p.m., Monday through Friday. After-hours and weekend calls are transitioned to an external call center as appropriate.
• Participate in a rotating on-call standby schedule to respond to urgent and extreme emergency situations outside of normal business hours.
• Receive, enter, and accurately document work order requests submitted via phone, email, web portal, or radio communications.
• Dispatch maintenance personnel for urgent service requests and assess the appropriate level of urgency by asking targeted, clarifying questions.
• Utilize the University’s maintenance management system (WebTMA) to enter, review, update, and correct work orders, ensuring data accuracy and timeliness to support efficient revenue cycle processes.
• Process and manage inspection reports and certification documents for Pest Control, Backflow Preventers, and Pressure Vessels, including updating tracking spreadsheets, verifying current and valid certifications, distributing originals to appropriate departments, and maintaining organized electronic and physical records.
• Provide administrative support for Card Access and Key Programs, including locking and unlocking doors, configuring access schedules, maintaining related spreadsheets, and responding to phone and email inquiries regarding access control.
• Research and respond to inquiries received through the customer service email account to provide accurate and timely information to campus customers.
• Become trained in weather event response procedures, including initiating notification calls, maintaining tracking spreadsheets, working mapping tools, creating related work orders, and coordinating all related documentation.
• Assist technicians and staff with technology-related questions, work order issues, dispatch concerns, and system navigation, providing support across departments as needed.
• Demonstrate flexibility and a willingness to learn and adapt to new software systems, tools, and evolving workflows.
• Perform additional duties and special assignments assigned.

Shift

7:30 a.m. – 4:00 p.m., Monday - Friday

Minimum Qualifications

Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

A valid driver’s license which will allow the legal operation of a motor vehicle in the State of Missouri is required.