"Senior Patient Care Liaison"

Reporting to the Director of International Services, the Senior Patient Care Liaison plays a critical role in coordinating and managing complex patient referrals for domestic and international patients. This role delivers highly personalized, concierge-level services to ensure seamless access to UCSF Health's clinical services while supporting departmental goals related to patient satisfaction, access to care, referral growth, and philanthropy.

The Senior Patient Care Liaison works closely with patients, families, clinicians, and internal partners, providing exceptional service in a fast-paced, high-touch healthcare environment. This position may include 24/7 on-call coverage for international patients during their visits.

Key Responsibilities:

• Coordinate complex domestic and international patient referrals across UCSF Health clinical services
• Review medical records and determine appropriate clinical services or physician referrals
• Schedule consultations, second opinions, ancillary services, and inpatient admissions
• Arrange transportation, lodging, and personalized escort services as needed
• Serve as primary liaison for patients and families, addressing escalated clinical, logistical, and financial concerns
• Ensure accurate collection and transmission of medical records, imaging, and reports
• Coordinate with financial teams to develop cost estimates, secure payments, reconcile accounts, and process refunds
• Maintain detailed referral documentation and track patient and program metrics
• Build strong working relationships with clinicians, practice staff, and department leadership
• Act as an ambassador for UCSF Health in all patient and stakeholder interactions
• Support patient satisfaction initiatives, referral growth, and donor stewardship efforts

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html