"Senior Patient Coordinator"

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments, as applicable. May also discuss patient's responsibility for payments
• Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments/procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.
• Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.
• Manages patient chart process to ensure that information is inputted and scanned properly.
• Assists in the training of new staff members in the practice's standard of operations policies regarding patient care and billing related activities.
• Identifies areas of improvement for the front desk, schedule utilization and office flow.
• May assist with coordination of follow-up care including scheduling of laboratory/diagnostic tests and prescription requests.
• May assist with general administrative duties, including but not limited to sorting/distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.
• May assist in maintaining waiting areas in a neat and tidy condition.
• May be responsible for chaperone duties during patient exams as needed.

Education

High School Diploma

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

None specified

Working Conditions/Physical Demands

Standard office work