About Improvement, Analytics, and Innovation Services
Improvement, Analytics, and Innovation Services is an in-house consulting group serving a wide variety of Stanford University organizations and departments (both administrative and academic). Our teams provide expertise in process improvement, service design, facilitation, business analytics, and project management.
Our vision is to create, instill, and sustain a business improvement discipline throughout Stanford that delivers transformed and efficient processes and services through a structured, data supported approach. Our mission is to identify, prioritize, and launch projects that measurably improve our business processes and services by looking broadly across the institution and through collaboration with university partners.
The Senior Strategic Facilitator role
This position will lead projects and collaborate with other team members supporting our strategic facilitation service line, including: strategic planning facilitation, cross-team and team-building retreat facilitation, providing coaching and advising to senior leadership teams to develop and implement institutional strategies, change management and communications design, and facilitation of focus groups and workshops for gathering qualitative input from a variety of university stakeholders.
The role will work with senior leadership across the university to design stakeholder engagements and facilitative approaches for projects that best meet desired organizational outcomes. You will develop, scope, and lead strategy initiatives for clients and their respective leadership teams, facilitating the process and stakeholder engagement.
The Senior Strategic Facilitator role is part of our Service Design and Facilitation team, which provides strategic facilitation, user research, usability review and testing, survey design and analysis, service design, co-design and ideation workshops, retreat facilitation, and service strategy. You will be a collaborative member of the team supporting other projects led by other team members, in addition to leading your own projects.
Your responsibilities include:
- Lead multiple complex, high-visibility strategic facilitation projects by engaging senior leadership and a wide range of stakeholders who span many decentralized administrative and academic units.
- Design and facilitate engaging and effective strategic planning processes, cross-team retreats and workshops, focus groups, and co-design workshops.
- Manage high-level stakeholder interactions, facilitating difficult conversations and offering coaching to improve leadership effectiveness in challenging dynamics.
- Serve as a trusted advisor and provide coaching to executives and leadership teams on organizational strategy and stakeholder engagement, change management efforts, and helping them navigate organizational challenges and strategic decision-making.
- Interpret insights and conclusions from qualitative/quantitative discovery research, synthesize findings, develop actionable recommendations, and communicate results to senior level client teams.
- Assist client teams in developing implementation and action plans based on strategies developed in projects.
- Engage prospective clients who have expressed interest in the team’s services, identifying needs, and tailoring approaches to tackle a broad range of business challenges.
- Ensure team operations processes and reporting expectations are met, including: business development, portfolio management, time tracking, billing, and other operational tasks as part of our in-house consulting business.
- Stay abreast of new methodologies and frameworks, and continue to develop our team’s playbook for strategic planning and facilitation. Provide thought leadership and innovation within projects and practice areas.
- Coach and mentor junior team members.
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