Prepare, maintain, and archive Trinity Loan Promissory notes, borrower documentation, and institutional loan records.

Prepare disbursement files and reports for University Accounting Services (UAS) and maintain borrower account records.

Process payments received from UAS, collection agencies, and borrowers, ensuring accurate general ledger coding.

Monitor delinquent institutional loan accounts, communicate with borrowers regarding repayment options, and coordinate collection efforts with third-party collection agencies.

Respond to borrower inquiries regarding loan repayment, deferments, transcript holds, credit reporting, and loan servicing.

Provide documentation and support for internal and external audits related to student loan programs.

Student Account Administration

Assist with management of billing, account maintenance, and customer service for Graduate, IDP and Non-Matriculated, Study Away, and Undergraduate student population

Review, analyze, and adjust student account activity to ensure billing accuracy.

Calculate and process financial aid transfers, refunds, and account adjustments for Study Away and IDP students.

Coordinate billing and account activity with the Registrar's Office, Financial Aid Office, Office of International Programs, and partner institutions.

Assist with undergraduate billing, payment processing, account reconciliation, and customer service as departmental needs require.

Review student account activity to ensure accurate tax reporting and prepare account corrections supporting Forms 1098-T and 1042-S.

Organize, scan, and maintain electronic student records in the College's document management system.

Financial Reporting and Compliance

• Perform reconciliations of student account and loan activity to ensure financial accuracy and compliance.
• Prepare audit confirmations, reconciliation reports, and supporting documentation for Accounting Services and external auditors.
• Assist in maintaining compliance with federal regulations, institutional policies, and accounting standards.
• Identify opportunities to improve departmental processes, internal controls, and operational efficiencies.

Customer Service and Collaboration

• Provide timely, professional, and accurate service to students, families, faculty, staff, and external partners.
• Collaborate with campus departments to resolve complex student account and loan issues.
• Participate in departmental projects, policy implementation, and cross-functional initiatives.
• Perform other duties as assigned.
  

Physical Demands

• Ability to lift and transport office supplies, files, and mailings weighing up to approximately 25 pounds.
• Occasional participation in College events, including June Days and student orientation or registration activities.
• Ability to perform the essential functions of the position in a standard office environment, including prolonged computer use.

Perform other related duties as assigned and based on departmental need.

Qualifications

Required:

• High School Diploma or GED
• 3-5 years of experience
• Experience in accounts receivable, billing, collections, accounting, or student financial services
• Working knowledge of federal student aid regulations, private education loans, institutional loan programs, and student accounts receivable practices preferred.
• Demonstrated analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills and a commitment to providing outstanding customer service.
• Demonstrated technical proficiency with enterprise information systems, preferably within a higher education student financial services environment.
• Experience working with financial aid systems and related administrative software.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
• Strong ability to research, interpret, and navigate online resources, websites, and electronic databases efficiently.

Preferred

• Bachelor's Degree
• 5-8 years of experience

About Us
Trinity is a highly selective, independent, nonsectarian liberal arts institution located in the capital city of Hartford, Connecticut. The college maintains a rigorous academic profile complemented by a vibrant co-curricular program. With more than 2,100 full-time undergraduate students, representing forty-three states and ninety-one countries, we consider our location in a culturally and socioeconomically diverse capital city to be among Trinity’s most distinctive assets; and we cultivate strong connections with our surrounding neighbors and with institutions and organizations throughout Hartford and the region. As a preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives.

Trinity College is an independent, nonsectarian liberal arts college for men and women, with approximately 2,200 undergraduate students and 200 faculty members, located in Hartford, Connecticut. Our Mission is “Engage. Connect. Transform.” As the preeminent liberal arts college in an urban setting, Trinity College prepares students to be bold, independent thinkers who lead transformative lives. Trinity is an actively engaged community of students, faculty and staff who work together to develop and sustain the intellectual and creative opportunities central to a first-class liberal arts education. Hartford, the state capital, provides many opportunities for cultural and social engagement.

The College is committed to building a representative and diverse faculty, administrative staff, and student body. Trinity is an Equal Opportunity/Affirmative Action Employer. Women and minorities are encouraged to apply. Applicants with disabilities should request, in advance, any needed accommodation in order to participate in the application process.

For all faculty positions, completion of the Ph.D. or appropriate equivalent is expected. Candidates should have a strong commitment to undergraduate and interdisciplinary teaching in a liberal arts context, and a well-articulated plan for sustained research. Trinity is especially interested in candidates who can contribute to the diversity and excellence of the academic community through their research, teaching, and service.