"Senior UoA Online Programme Consultant"

Job Description:

Te Whiwhinga mahi | The opportunity

We’re looking for a Senior UoA Online Programme Consultant to join our welcoming and purpose-driven UoA Online team, part of Student and Scholarly Services – Te Kahu Tauira.

This is a rewarding opportunity for someone who enjoys supporting others, sharing knowledge and making a real difference to student journeys. You’ll play a key role in guiding prospective postgraduate students, helping them navigate their study options with confidence, while also supporting and mentoring colleagues within the team.

If you enjoy meaningful conversations, problem-solving, and working in a collaborative environment where your experience is valued, this role offers both challenge and fulfilment.

This is a 37.5 hours per week, full-time, permanent role. The salary range for this role is $63,600 - $79,300 per annum, depending on experience and qualifications.

For more information, please review the Position Description.

Ngā haepapa matua | What you’ll be doing

In this role, you will:

• Support and mentor team members, sharing your experience and helping others succeed
• Be a trusted point of contact for complex student enquiries, ensuring people feel heard and supported
• Build strong connections with prospective students, helping them make informed decisions about their study pathways
• Work closely with marketing, academic and student support teams to improve recruitment and conversion outcomes
• Use insights and data to identify opportunities for service improvement and better student experiences
• Contribute to a positive, inclusive team culture where collaboration and learning are encouraged

He kōrero mōu | About you

You’re someone who brings warmth, professionalism and confidence to everything you do. You enjoy working with people and are motivated by helping others achieve their goals.

You will bring:

• Strong experience (3–4 years) in customer-facing or advisory roles, ideally in a fast-paced or high-volume environment
• Experience in proactive engagement such as sales, recruitment, call centres or advisory services
• A natural ability to support, coach or guide others, whether formally or informally
• Excellent communication skills and the ability to build rapport with people from diverse backgrounds
• Confidence using systems and managing multiple priorities with care and attention

Experience within tertiary education or student services is welcome but not essential — what matters most is your people focus and commitment to service excellence.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 13 February 2026 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Grace Shariff, via grace.shariff@auckland.ac.nz, for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.