"Service Centre Officer - 15593"

Location: Brunel University London, Uxbridge Campus

Join Brunel University London – A Leading Research-Intensive Technology University
Established in 1966, Brunel University London is a dynamic, multidisciplinary institution delivering economic, social, and cultural benefits worldwide. We are committed to driving efficiency, delivering effectiveness, and fostering an inclusive workplace.

About the Role
We are looking for a dedicated and enthusiastic Service Centre Officer to join our Customer Service Team within the Enabling Services Directorate. This is a varied and rewarding role where collaboration is key. You will be the first point of contact for a wide range of enquiries and issues reported through the service centre helpdesk, working closely with multiple departments to ensure efficient and effective service delivery.

Your responsibilities will include:

• Overseeing maintenance operations by monitoring, prioritising, and optimising service and maintenance requests and proactively updating customers on progress.
• Providing a professional service at the main reception desk, by managing general enquiries, issuing access cards, and coordinating parking for staff, contractors, and visitors.
• Operating the university’s switchboard and overseeing telephony services for the whole of the University.

Prior knowledge of the campus is an advantage but not essential.

Prior experience with switchboard and helpdesk systems is beneficial but not essential.

About You
We’re seeking someone who is:

• Highly motivated with a proactive, can-do attitude.
• Committed to delivering excellent customer service.
• Strong IT skills and familiarity with telephony systems (Internet Protocol Telephony (IPT) experience an advantage).
• Professional and confident in a client-facing role.
• Able to manage service level agreements and follow departmental policies.

Why Join Brunel?

• Be part of a vibrant university community.
• Generous annual leave plus discretionary university closure days.
• Excellent training and development opportunities.
• A great occupational pension scheme.
• Health and wellbeing support.

Closing date for applications: 8th February 2026.

For further details about the post including the Job Description and Person Specification and to apply please click the 'Apply' button.

If you have any technical issues please contact us at: hrsystems@brunel.ac.uk.

All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment.

Brunel University London is fully committed to creating and sustaining a fully inclusive workforce culture. We welcome applicants from all backgrounds and communities; we particularly welcome applicants who are currently under-represented in our workforce.