"Service Desk Analyst"

Job Description:

Ratonga Matihiko | Digital Services

Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

• Full-time 37.5 hours per week (1.0 FTE)
• Fixed Term until July 2026

Kia hiwa rā, kia hiwa rā! He hiahia, he pūkenga nōu ki te mahi a te Service Desk Analyst? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do

The role of Digital Services Service Desk Analyst is to provide exceptional customer centric technical assistance and support. Working at both Level 1 and 2, you will be dealing with a wide range of technical support issues for industry leading applications and hardware you have the opportunity to work these right through to resolution either as part of our walk-up staff/student hubs or through our Service Desk channels.

You will play a pivotal role in ensuring our staff and students receive the assistance they require and have great experience in the process as the "face of IT" in the Digital Service Experience team. If you are passionate about helping others with their IT needs and thrive in a collaborative, fast-paced environment, we want to hear from you.

Mōu | Who You Are

The successful candidate in this role will have:

• Minimum of 3 years' experience in a customer service orientated role or contact/call centre. Previous experience in a Service Desk environment is preferred but is not essential.
• Excellent written and oral communication skills including the ability to communicate meaningfully and with empathy especially for non-technical customers.
• The demonstrated motivation to undertake self-directed learning and personal development
• A strong team ethic - where we're all in this together
• Demonstrated experience with different software and hardware systems such as desktops, tablets, cloud systems and networks (WAN, LAN).
• Tertiary Qualification - National Diploma (NZQA Level 5).

Mahi Ngātahi | Who You Will Work With

The Service Desk is the primary point of contact for customers with IT Services. The team answers requests, resolves issues and provides information and communications as needed. To find out more about our team, please visit us here Digital Services | University of Canterbury.

Ngā Painga o UC | Why UC

Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff. They challenge and inspire us to be the best we can, and make UC a great place to work and study. For more info on Ngā Uara | Our Values visit us here.

We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world. For more information about Te Whare Wānanga o Waitaha | University of Canterbury, please visit Home | University of Canterbury.

The closing date for this position is: 26 November 2025 (midnight, NZ time)

Please note, applications will be reviewed as they are received, and interviews may take place before the close date.

Pēhea te tono mai | How You Apply

Applications for this position must be submitted via our careers website and should include a cover letter and resume.

Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to WorkatUC@canterbury.ac.nz

You must have Aotearoa New Zealand or Australian citizenship/permanent residency or hold a valid NZ work visa to be considered for this role.

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