"Service Desk Analyst"

Location: Aston University Main Campus

We’re looking for a motivated and customer‑focused individual to join our Digital Services Helpdesk team, helping us deliver high‑quality, user‑friendly IT services to the University community.

As the first point of contact for Digital Services enquiries, you’ll provide clear and supportive first‑line IT assistance to users with a wide range of technical confidence levels. You’ll work closely with colleagues to resolve issues, support the lifecycle of digital equipment (desktops, laptops, printers, tablets), install software, and offer guidance on our IT services. Experience supporting students or staff in an academic environment is an advantage.

You will bring customer‑service experience, excellent communication skills, and confidence interacting with users face‑to‑face, by phone, or via video. Educated to GCSE level (or with equivalent experience), you’ll be organised, detail‑focused and comfortable working independently in a fast‑moving environment.

We welcome applicants from all backgrounds and encourage candidates who may not meet every desirable criterion to apply.

What we offer:

• Aston University is a dynamic and vibrant campus located within Birmingham city centre, which has excellent transport links via bus or train.
• Excellent training and development opportunities.
• A generous annual leave scheme with 25 days bookable leave and a further 13 days bank holiday and University Closure days.
• Everyday discounts to a number of activities and retailers.
• Great family friendly policies.
• On site gym and pool with discounted staff membership available
• Further information on our Benefits and Rewards can be found here.

This role does not meet the eligibility criteria for new applicants to the Skilled Worker visa route. See here for information about Skilled Worker eligibility criteria: https://www.gov.uk/skilled-worker-visa

Further details:

Job Details

University Information