"Service Desk Analyst"

London Metropolitan University - Information and Technology Services

Placed On: 13th February 2026
Closes: 27th February 2026
Job Ref: 525

ABOUT US

Transforming lives through excellent education

London Met is an extraordinary institution. Equity and social inclusion have always been our driving principles, and it's what makes the University so unique. Our organisation is distinctive, both in its eclectic and diverse community of students and staff, and also for its historical role in serving some of London’s most deprived boroughs. Everything we do is underpinned by our philosophy that an individual should have the opportunity to transform their life through the power of education.

Equipping our students with the tools for their future is at the heart of our academic offering. We pride ourselves on providing our students with access to a wealth of opportunities and professions. Our graduates benefit personally, but also contribute their unique perspectives to society, culture, public service and the economy in all areas of London, the UK and around the world.

ABOUT THE POST

London Metropolitan University is seeking to recruit a Service Desk Analyst to deliver high-quality, customer-focused IT support to students, staff, and visitors. This front-facing role operates across face-to-face, and digital support channels, ensuring effective resolution of incidents and service requests, accurate triage, and clear guidance on IT services.

The postholder will work collaboratively with the Service Desk Lead, Service Support Lead, TechSmart team, and wider IT Services teams to support consistent service delivery, contribute to service improvement initiatives, and maintain a proactive, positive support experience for all users.

Closing date: Friday, 27 February 2026.

Interview details to be confirmed with successful applicants.

HOW TO APPLY

To apply, please click on the apply button. For further information please visit our vacancies webpage and quote the reference number.

The University is committed to equality, diversity and inclusion. Further information is available on our Equality, diversity and inclusion webpage.