Academic ConnectService Improvement Lead
Role type: Full Time; Fixed Term until May 2027
Department: Enterprise Services Group; Chief Operating Officer Portfolio
Salary: UoM 8 - $125,191 - $135,504 p.a. plus 17% super
Department: Enterprise Services Group; Chief Operating Officer Portfolio
Salary: UoM 8 - $125,191 - $135,504 p.a. plus 17% super
- Influential service improvement role / Lead cross-functional projects shaping student and staff experiences / Join a collaborative team that values learning, experimentation, and continuous improvement
- Apply now to lead meaningful improvement projects and champion a continuous improvement mindset across the University.
- Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development
The University of Melbourne
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.
Your next career opportunity
You will lead service and process improvement projects that enhance experiences for students, staff, and academics University-wide. You will apply Lean, Six Sigma, BPM, and service design methods while partnering with stakeholders and coaching peers.
You will lead service and process improvement projects that enhance experiences for students, staff, and academics University-wide. You will apply Lean, Six Sigma, BPM, and service design methods while partnering with stakeholders and coaching peers.
What you will deliver:
- Lead multiple end-to-end improvement projects to enhance processes, services, and operating models across the University.
- Apply a blended toolkit of Lean, Six Sigma, BPM, service design, project management, and change methods.
- Engage and influence senior stakeholders, advocating for service improvement approaches to address complex problems and opportunities.
- Facilitate workshops to explore current state, co-create future state, and build shared ownership of solutions.
- Coach and support junior team members, fostering a collaborative, high-performing, and continuous improvement-focused culture.
You may be a great fit if:
- You hold relevant Lean, Six Sigma, or BPM qualifications, or equivalent experience aligned to enterprise agreement expectations.
- You bring proven experience in service, process, or business improvement within complex, multi-stakeholder environments.
- You can frame problems, analyse qualitative and quantitative data, and map value streams to identify improvement opportunities.
- You have applied project management skills, including planning, scheduling, governance, and risk management for improvement initiatives.
- You have led multidisciplinary teams or working groups using service improvement methodologies to deliver sustainable change.
- You facilitate engaging workshops and communicate complex ideas clearly to diverse stakeholders, both verbally and in writing.
For further information please refer to the attached PD.
What we offer you!
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:
- Build future financial security with 17% superannuation
- Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
- Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning
- Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave
- Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company
- Health and well-being services including a leading Employee Assistance Program
Your new team – Enterprise Services Group
You will join the Enterprise Services Group within the Chief Operating Officer Portfolio. Our group partners across the University to design, evaluate, and improve services that enable teaching and research. Within the Service Experience and Improvement team, you will shape service models and experiences for students and staff. You will collaborate with specialists in data, transformation, and design, in a supportive, curious, and outcomes-focused culture.
You will join the Enterprise Services Group within the Chief Operating Officer Portfolio. Our group partners across the University to design, evaluate, and improve services that enable teaching and research. Within the Service Experience and Improvement team, you will shape service models and experiences for students and staff. You will collaborate with specialists in data, transformation, and design, in a supportive, curious, and outcomes-focused culture.
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