"Service Improvement Technical Specialist"

Role type: Full-time; Fixed term until November 2027

Department: Enterprise Performance Group; Chief Operating Officer Portfolio

Salary: UOM 10 - $153,412 p.a. plus 17% super

• Lead advanced service improvement / foster a culture of innovation and excellence / support strategic initiatives
• Apply now to lead transformative service improvements and drive strategic excellence across the University of Melbourne
• Competitive package, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families

About the role

As a Service Improvement Technical Specialist, you will drive strategic business improvements, fostering a culture of innovation and excellence across the university. You will support the Associate Director in leading continuous improvement initiatives, providing expert guidance and coaching to senior leaders and staff. This role offers the opportunity to implement advanced service and process improvement methodologies, ensuring long-lasting impact and value.

Your responsibilities will include:

• Drive Business Improvement Capability: Lead the development and implementation of advanced business, service, and process improvement methodologies. Provide expert guidance and coaching to senior leaders and staff across the university, ensuring the adoption of best practices and continuous improvement.
• Enhance Financial Reporting and Processes: Continuously improve financial reporting frameworks and processes to ensure accurate and timely information is available to support informed decision-making.
• Develop and Deliver Training: Design, develop, and deliver tailored training programs in business improvement methodologies to enhance university-wide capability, equipping staff with the knowledge and skills to drive continuous improvement.
• Foster a Culture of Excellence: Cultivate a collaborative, high-performing environment by mentoring, coaching, and empowering staff to develop business improvement skills and contribute to university initiatives.

Who we are looking for

You will be an experienced service improvement professional with a passion for innovation, capable of leading strategic initiatives and fostering a high-performing, collaborative environment to drive excellence within the university.

You will also:

• Possess qualifications in Lean, Six Sigma, BPM, or related fields.
• Have extensive experience in service, process, and business improvement.
• Demonstrate strong analytical, communication, and stakeholder management skills.
• Exhibit a growth mindset with empathy, curiosity, and resilience.
• Be committed to continuous improvement and innovation.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Enterprise Performance Group (EPG)

The Enterprise Performance Group (EPG) is a centre of excellence in business transformation and operational performance. We drive improved operational efficiency, effectiveness and experiences across the University by bringing together specialist skills and expertise in data asset management, reporting and analytical services with service improvement, design, project delivery and change management.

What we offer you!

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

Be yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and equitable workplace where all individuals feel valued, respected, and have the opportunity to thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.

The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We are dedicated to providing reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods.  To discuss your specific requirements, please feel free to contact Kim Groizard +61 3 9035 3218 or send an email titled 'Reasonable Adjustments' to hr-careers@unimelb.edu.au.  You can find more information for applicants requiring reasonable adjustments on our Careers website: https://about.unimelb.edu.au/careers

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information - Murmuk Djerring Indigenous Strategy 2023-2027

Join Us!

If you feel this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

Please ensure that you apply through the Apply Now button at the bottom of this advertisement. However, if you have any questions regarding the recruitment process, please feel free to contact Ethan Khamly via email at hr-careers@unimelb.edu.au, ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Advert Closes: 30th October 2025 at 12.01 am

Position Description: JR-005534 Service Improvement Technical Specialist_PD.pdf