Shared Hub Operations Assistant (Part Time)

The Operations Assistant is part of the Operations team and work closely with other departments at the Hub to provide a seamless overall customer experience of the facilities that the West Hub provides. Working alongside other Operations Assistants, Senior Operations Assistant and Operations Supervisor.

Key Responsibilities:

The Operations Assistant will be responsible for:

Undertaking daily operations such as setting rooms, ensuring the spaces are tidy and presentable and set correctly as well as monitoring use of the building.

There is a strong Health and Safety compliance element to this role. The Operations assistant undertakes daily and weekly checks of plant rooms and installed safety and water systems as well as facilitating access to contractors and completing reports for auditing on our Health and Safety software.

The Operations Assistants are responsible for opening and closing the building and are key to the fire marshalling of the site.

The Operations Assistants provide the information desk Customer Support and are the first point of contact, helping customers to their booked spaces as well as taking general questions about the building and the services it offers.

The operations assistants work alongside the Events team assisting in booking events on the booking system.

This role has manual handling and low level maintenance tasks.

The Operations Assistants ensure a smooth operational delivery at the West Hub, with a high footfall and a range of services, working as a team with a proactive can do attitude is key.

About you:

Experience of working in a multi-use venue, either commercial or educational preferably within a building that has public access

Experience of working in an operational role with varied priorities

Demonstrable experience of customer service skills

An understanding of relevant Health & Safety requirements and working in an environment with standard operating procedures

Demonstrable experience of assisting in emergency situations

Experience in Health and Safety processes including risk assessments

Excellent interpersonal and communication skills. Demonstrable experience of providing excellent customer service to the public, preferably face-to-face, with an ability to interact confidently with and engage a diverse range of users

Vocational training and qualifications, or equivalent experience, in leisure, tourism, hospitality or customer service

First Aid trained, Fire warden trained, COSHH trained or willing to undertake training

A high degree of tact and diplomacy

Excellent team working skills, able to work to shared objectives and procedures with strong communication skills. A practical can do approach focused on finding solutions

Self-motivated and receptive to change, new skills and experiences.

Willingness to work shift patterns and some unsociable hours and weekends

Benefits of working at the University of Cambridge include:

• Competitive pay with automatic annual cost of living increases and service-related progression
• Generous annual leave entitlement, helping you maintain a healthy work-life balance.
• Family-friendly policies, including enhanced maternity, adoption, and shared parental leave, plus access to workplace nurseries
• Excellent pension scheme with a generous employer contribution through auto-enrolment

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

If you have any questions about this vacancy or the application process, please email Estates Division on EDR@admin.cam.ac.uk

Please quote reference BA47967 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Apply online

Key information

Department/location

Estates Division - Facilities

Salary

£24,685-£27,319 pro rata

Reference

BA47967

Category

Assistant staff

Date published

18 November 2025

Closing date

2 December 2025

Download further information

• Further Information - Operations Assistant