Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the
largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/ . Department: 471503 - Dining Atrium Location: Raleigh, NC Essential Job Duties: NC State Dining is seeking a dynamic, hands-on Shift Lead to assist in managing the daily operations of a high-volume dining location. This role provides leadership and guidance to temporary and student employees, helps ensure smooth and efficient operations, supports employee training, and maintains compliance with all dining, brand, safety, and customer service standards. Lead daily shift operations in a fast-paced food service environment, ensuring quality, efficiency, and adherence to recipes and food preparation standards. Support and guide team members while maintaining excellent customer service and fostering positive communication with staff and guests. Ensure compliance with all food safety, sanitation, and workplace safety procedures, including the safe operation of kitchen equipment. Follow and communicate written and verbal instructions, assist with training, and help the team achieve performance and operational goals. Perform physically demanding tasks, including lifting up to 30 pounds regularly, working in hot and cold environments, and handling kitchen equipment safely. Other Work/Responsibilities: Model the Division's mission and values, introduce the Division's mission and values to the employees, and foster a positive, cohesive workplace and congeniality among co-workers. Understand the goals and culture of the organization, and understand how employees' work activities, teamwork, and customer service impact clients. Work with your supervisor and colleagues to understand these goals and the culture. Adhere to all University policies, procedures, and regulations, and Division standard operating practices and protocols. Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited special events. Perform other duties as assigned to ensure NC State Dining business needs are met. Minimum Experience/Education: Demonstrated possession of the competencies necessary to perform the work. Some positions may require certification by the Department of Correction. Required Qualifications: Knowledge of equipment, cooking methods, measurements, and food safety. Understand and execute proper cooking techniques (roast, grill, fry, steam and boil food items according to recipe). Knowledge of culinary terms and basic knife skills. Able to read and follow recipes, including the ability to read, write and perform mathematical problem solving (add, subtract, multiply, divide, percentages and fractions). Able to work in a fast-paced environment. Follow all safety procedures and protocols; incumbent will routinely handle sharp items such as knives and slicer blades as well as be around hot food items, food pans, ovens, fryers, steam tables, grills, etc. Strong written and verbal communication skills to effectively communicate with customers, peers and supervisors; and professionally communicate with multiple levels of employees within the University. Must follow written and verbal instructions, and complete all tasks and performance goals with excellence. Provide outstanding customer service, including the ability to remain professional and respectful under pressure when dealing with difficult situations, team members and customers. Requires bending, twisting, pulling and pushing. Because of the nature of food service operations and working in a kitchen, you must be able to work in extremely hot and cold conditions. Must be able to lift 30 pounds above head and up to 60 pounds on rare occasions, with or without reasonable accommodation Ability to use or learn to use email. Preferred Qualifications: Previous experience in working in a lead role in food service, and leading the efforts of other employees and assigning tasks Previous cooking experience in high volume fast casual dining Proficient in the use of computers and have the ability to learn new software programs Allergen training Required license or certification: ServSafe certification or the ability to obtain within 90 days of employment. Certification must be maintained as a condition of employment. Position Number: 00041473 AA/EEO Statement: NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu . Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
