Job ID: 320861
DepartmentENROLLMENT MANAGEMENT (IN-ENRL-IUINA)
Department InformationOptimizing our enrollment mix is crucial to the long-term viability of Indiana University (IU) Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Financial Aid & Scholarships, Office of the Registrar, Office for Veterans and Military personnel, P12, as well as other areas supporting student…
enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.
The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis.
Job SummaryDepartment-Specific Responsibilities
- Develops, maintains, and performs ongoing quality improvement of portals within Slate Customer Relationship Management (CRM).
- Develops and supports application, enrollment management, and data analytics functions that meet IU standards for data security and user management.
- Collaborates with all sub-units of Undergraduate Admissions and university partners.
- Monitors and troubleshoots implementation issues; conducts post-implementation evaluations.
- Acts as a process development resource and internal consultant.
- Maintains student records according to university requirements.
- Creates and maintains CRM system data dashboards.
- Stays current with CRM system trends and advancements, makes recommendations.
- Conducts experienced assessments to understand office business needs and strategic direction and identifies solutions to achieve goals.
- Consults with staff and business users to identify, analyze, refine, and document business requirements and processes and develop associated solutions.
- Performs experienced business analyses, including construction of data models, business use cases, process flows, and technical specifications for transition to Slate CRM.
- Establishes system requirements through functional and technical assessments of existing software.
- Ensures uniform documentation presentation and content structure including, but not limited to, online documentation, web accessibility, and university branding.
- Develops test plans and conducts system/integration testing; can test changes, enhancements, and new programs or functions to ensure they meet business needs.
General Responsibilities
- Provides specialized customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
- Troubleshoots and analyzes problems and bugs in applications and products.
- Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology.
- Performs programming, scripting, and modifications of application and products for corrective action.
- Collaborates with technical and functional business clients and teams within the central information technology organization.
- Contributes to project planning, objective formulation, task estimation and evaluation of customer requests.
- May train, mentor, and provide guidance and feedback to less experienced staff.
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- Bachelor's degree (preferably in computer science, business systems, or a related field).
WORK EXPERIENCE
Required
- 2 years in customer/application support, programming, or a related experience.
Preferred
- 3 years of related experience.
- Experience with education abroad-specific CRM systems and/or admissions CRM systems and database management.
- Familiarity with higher education as a field, and associated application processes and business practices.
SKILLS
Required
- Proficient written and verbal communication skills.
- Demonstrates problem solving skills.
- Ability to simultaneously handle multiple priorities.
- Demonstrates customer service skills.
- Quickly troubleshoots and resolves problems.
- Performs work independently with minimal supervision.
- Effectively coaches and delivers constructive feedback.
Preferred
- Proficient in HTML, CSS, Javascript, SQL, Liquid Mark-Up.
- Ability to collaborate within and across units in a highly collegial and professional manner.
- Strong team orientation
- Possesses flexibility to work in a fast paced, dynamic environment.
- Seeks to acquire knowledge in area of specialty.
- Understanding of relational database structures and configurable joins for reporting and content delivery.
- Understands the unit's perspectives and business processes that need to be met and proactively identifies enhancements and improvements that meet those unique needs.
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work LocationThis is a fully remote position. However, this is subject to change in the future based on university policy and business needs.
Advertised Salary$62,000.00 - $69,000.00 annually
Benefits OverviewFor full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job ClassificationCareer Level: Career
FLSA: Exempt
Job Function: Information Technology
Job Family: Software/App, Admin & Analysis
Click here to learn more about Indiana University's Job Framework.
Equal Employment OpportunityIndiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
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Telephone: 812-856-1234