Software Solutions Specialist

Job Summary

We are seeking a skilled and versatile Software Solutions Specialist to join our Software Solutions team. This cross-functional technical role is responsible for supporting, implementing, and maintaining the software systems that power our institution, with a primary focus on Salesforce and integrated AWS/ETL data solutions.

The ideal candidate is adaptable, technically curious, and comfortable working across a variety of platforms and technologies. This role requires someone who can wear multiple hats, contribute across systems, troubleshoot technical issues, and continuously learn new technologies and processes as institutional needs evolve.

This is primarily a Salesforce administrative role, with development and scripting support (NOT a senior/full-time developer role). You will be asked to interact with end users at times; however, this is not a primary stakeholder-facing position. The successful candidate must be comfortable taking directions, collaborating closely with the Team Lead and Lead Developer, and contributing within an established technical team structure.

We are looking for someone with experience in the following areas:

• Salesforce administration
• Marketing and communication automation
• ETL tooling and scripting
• Technical diagramming/documentation (highly preferred)

Additional Information:

• This position is not eligible for visa sponsorship now or in the future.
• This role requires residency within the state of Utah.

Responsibilities

Salesforce

• Configure and maintain Salesforce environments, including user management, security settings, automation, and data integrity
• Create and manage custom objects, fields, record types, validation rules, page layouts, and workflows
• Familiarity with Apex, Lightning Web Components (LWC), Salesforce APIs, or integration development
• Support reporting, dashboards (Tableau, PowerBI, etc.)

Data Integration & ETL Support

• Support and maintain AWS-based ETL pipelines and integrations between Salesforce and other institutional systems
• Assist with data architecture, transformation, and synchronization across platforms
• Write and troubleshoot SQL and SOQL queries
• Experience with AWS services such as Lambda, S3, or related ETL/data pipeline technologies

Collaboration, Documentation & Technical Support

• Gather technical requirements and assist in implementing solutions under the direction of senior technical staff
• Create and maintain technical documentation and system diagrams, including ERDs, UML diagrams, process flows, and integration mappings
• Collaborate closely with the Team Lead and Lead Developer on technical initiatives and project execution
• Provide internal user support, troubleshooting, and knowledge sharing

Email Marketing/Automation

• Segment data for email communications using suppression lists and defined criteria to reach target audiences
• Utilize marketing automation tools to achieve desired outcomes through dynamic solutions, rather than static updates
• Apply basic UI/UX skills to assist with creating email templates for users when needed

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

• Requires a bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) with at least 2 years of experience in the field or in a related area.
• Salesforce Administrator certification required
• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Demonstrated ability to learn new technologies and adapt to evolving technical environments
• Demonstrated ability to work effectively within a collaborative technical team environment and follow established technical direction, standards, and guidance from team leadership
• Ability to work effectively in an environment where business priorities, project scope, and technical requirements shift rapidly based on institutional and leadership direction