Software Training Intern

Leepfrog Technologies’ primary product is CourseLeaf, an academic operations platform that supports curriculum, catalog, scheduling, registration, and syllabi management. Over 500 colleges and universities and 5.5 million students are using CourseLeaf to thrive.

The Software Training Intern would work alongside our team of Software Trainers to organize, coordinate, and fulfill training-related responsibilities at Leepfrog Technologies. This includes ensuring up-to-date documentation and training are provided to our CourseLeaf clients and internal stakeholders. The ideal candidate will have strong communication and attention-to-detail skills, have a basic knowledge of training and development, and have a passion for education and student success.

Duties

• Work alongside Software Trainers to design, develop, and produce training sessions based on client needs and internal staff requests
• Gain a basic working knowledge of Leepfrog software and how it can be configured, customized, and implemented to meet client requirements.
• Assist with writing and updating documentation needed for reference on Leepfrog products. This includes maintenance of knowledge-based content on the Leepfrog User Community website.
• Partake in client training and instructional design initiatives within the Software Training team.
• Act as a liaison between internal staff and the Training Team by appropriately directing questions. Ensure follow-up after answers have been determined.
• Participate in Training and Client Success activities and/or special projects.

Skills

• Successful candidates will possess outstanding customer relationship skills with the ability to build relationships.
• Effective collaboration, with an ability to communicate across disciplines and pull inspiration and solutions from all departments within the organization.
• Able to clearly convey ideas efficiently across a wide range of audiences.
• Possess good public speaking and presentation skills.
• Excellent written communication skills are essential. Written communication must be clear, concise, and professional.
• Ability to adapt and work in a rapidly changing environment, with the ability to manage multiple tasks.
• Candidates are encouraged to think outside the box to support an effective and pleasant training experience for each learner.
• Strong organizational skills are required. Possess the ability to think ahead, prioritize, and plan.
• Strong work ethic: a self-starter with strong initiative; reliable.

Qualifications

• Currently pursuing or just completed a degree in Technical Writing, Education, Writing and Composition, Communications, Instructional Design, Business Administration or a related field.
• Possess expertise with Windows OS, Microsoft Word & Excel, Firefox, and other computer applications.
• Strong communication, organization, and problem-solving skills.
• Ability to work independently, manage time effectively, and collaborate as part of a team.
• Customer service skills are required.

Physical Requirements

The Software Training Intern is mostly sedentary while using office equipment and computers. The Training Intern may be located in a busy, open area office, and will be faced with regular interruptions.