Department: IDP Information Technology Center

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Commensurate with experience

Work Schedule: Typically, Monday - Friday 8:00 am - 5:00 pm; work is performed on-site and in person.

Export Compliance Requirement: This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.

Job Detail

Join the IDP Information Technology Center at Wichita State University and help empower students and staff with reliable, high‑quality technology support. In this hands‑on role, you’ll be the go‑to problem solver for end‑user devices, ensuring our campus community stays productive and connected. If you’re passionate about troubleshooting, enjoy helping others, and are ready to grow your IT career in a dynamic environment, we’d love to meet you.

Job Summary

Provides direction for activities related to individual end-user computing productivity for staff and students, including specifying, procurement, asset tracking, securing and disposal at end of life of portable and desktop devices. Responsible support of end-user computing software applications and operating systems.

Essential Functions

Responds to and diagnoses problems through discussions with users, including problem recognition, research, isolation and resolution. Solves less complex equipment and application issues. Refers problems that require higher level of expertise and/or in-person service to desktop support staff. Alerts appropriate staff to issues that have potential to disrupt network functions. Assists in defining and developing best practices, processes, and policy for client services to ensure alignment with company strategies and goals. Other duties as assigned.

Required Education and Experience:

• High school diploma or equivalent
• Two (2) years of experience in a professional technical support environment. Every 30 hours of college coursework can be substituted for one (1) year of experience.

Department: IDP Information Technology Center

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Commensurate with experience

Work Schedule: Typically, Monday - Friday 8:00 am - 5:00 pm; work is performed on-site and in person.

Export Compliance Requirement: This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.

Job Detail

Join the IDP Information Technology Center at Wichita State University and help empower students and staff with reliable, high‑quality technology support. In this hands‑on role, you’ll be the go‑to problem solver for end‑user devices, ensuring our campus community stays productive and connected. If you’re passionate about troubleshooting, enjoy helping others, and are ready to grow your IT career in a dynamic environment, we’d love to meet you.

Job Summary

Provides direction for activities related to individual end-user computing productivity for staff and students, including specifying, procurement, asset tracking, securing and disposal at end of life of portable and desktop devices. Responsible support of end-user computing software applications and operating systems.

Essential Functions

Responds to and diagnoses problems through discussions with users, including problem recognition, research, isolation and resolution. Solves less complex equipment and application issues. Refers problems that require higher level of expertise and/or in-person service to desktop support staff. Alerts appropriate staff to issues that have potential to disrupt network functions. Assists in defining and developing best practices, processes, and policy for client services to ensure alignment with company strategies and goals. Other duties as assigned.

Required Education and Experience:

• High school diploma or equivalent
• Two (2) years of experience in a professional technical support environment. Every 30 hours of college coursework can be substituted for one (1) year of experience.