Financial Services Account Coordinator

Summary The financial services account coordinator evaluates financial needs of students from a variety of sources including documentation of financial status and personal interviews and counsels’ students regarding financial aid eligibility according to government and institutional regulations and guidelines. Likewise, the account coordinator keeps students and families accountable to the payment arrangements they have made with the university. Responsibilities Essential Functions: Counsels and advises students regarding the following aspects of financial aid, individualizing information to the particular needs and situation of the student. Keeps students and families accountable to the payment arrangements they have made with the university. Collects and/or analyzes financial data on students to determine aid eligibility and make awards within federal, state, donor and/or institutional guidelines. Evaluates unusual/mitigating circumstance documentation or information provided by the student; exercises judgment by making adjustment or revisions to costs, contribution, need or dependency status as exceptions to the prescribed process. Assists in the preparation of and presents information regarding federal financial aid, scholarships, employment and grants for various campus groups, high school students and parents at various meetings. Analyzes various system generated reports such as grades and enrollment status or award status to verify continued compliance and eligibility of students receiving aid under federal and institutional guidelines; notifies students of changes in eligibility of awards and alternatives to amend the situation. Interfaces with students and lenders, employers, donors, guarantee agencies and/or staff to resolve issues. Connect and provide timely follow-up with students, families, and colleagues. Maintain regular office hours, unless otherwise arranged with the area supervisor. Meet all awarding goals laid out by the supervisor Ability to cross train and learn both Traditional & PGS (Professional & Graduate Studies) financial aid and be used where needed depending on office needs at the time. Additional duties as assigned Required Qualifications: Southern Nazarene University is an expression of the Church of the Nazarene. According to SNU policy, all faculty and staff must profess faith in Jesus Christ, possess a strong personal Christian commitment and be committed to the SNU mission to make Christlike disciples through higher education in a Christ centered community. An understanding of the importance for diversity, inclusion and equity. Ability to have fun and be a team player Possess strong verbal and written communication skills including a pleasing telephone presence Ability to prioritize multiple demands in a fast-paced work environment Excellent interpersonal, problem solving, and customer service skills Self-starter with good time management skills Ability to work under pressure and meet deadlines Ability to work independently Ability to provide quality customer service A working knowledge of related computer technology Organizational skills Preferred Qualifications: Financial aid awarding experience Accounts receivable experience Bachelor’s degree Higher Education experience Experience with Laserfiche document imaging software Experience with Ellucian’s Colleague ERP software Minimum of two years of related work experience and/or relevant training Supervision Received: Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction. Supervision Exercised: Not applicable Apply Online for this position at Southern Nazarene Careers Benefits Generous benefit structure including family health insurance plan (shared cost), long term disability, dental insurance, group life insurance, retirement matching, tuition remission, vacation, sick leave, personal days, and holidays. Organization Southern Nazarene University is a private, Christian, liberal arts university. It is an expression of the educational ministry of the Church of the Nazarene. Based at its main residential campus located just west of Oklahoma City, SNU serves students from around the world at multiple locations in Oklahoma and through online educational opportunities. Founded in 1899, SNU grew out of several small evangelical colleges committed to training people for service to God and their fellow man. During the later part of the nineteenth century, settlers in Arkansas, Kansas, Louisiana, Missouri, New Mexico, and Texas founded these educational institutions to promote the optimistic message that the result of people fully aligning their lives with God’s work in the world would be personal holiness and compassionate service. Southern Nazarene University values each person created in the image of God, therefore, we also desire to be a community that reflects representation of diversity. We care about inclusion and equity through the refining of our character, the way we create culture and the way we serve Christ. Our University values reconciliation through God’s love. Southern Nazarene University policy prohibits discrimination on the basis of race, sex, age, color, creed, national or ethnic origin, marital status, disability, genetic information, veterans status or any other legally protected class in the recruitment and admission of students, in all personnel actions or decisions including, but not necessarily limited to, recruitment, hiring, training, upgrading, promotion, demotion, termination and salary, and in the operation of all university programs, activities, and services.