Specialist, Accessibility Services

ESSENTIAL JOB FUNCTIONS

Administrative/ Clerical

• Accurately manages and records disability documentation received via email, fax, mail, and/or dropped off in person.
• Monitors and manages email correspondence with account associated with documentation submission (disability@cscc.edu).
• Assigns documentation received to Access Advisors, uploads documentation into documentation management systems (e.g. ClockWork), and notates assignment on documentation log.
• Assists students in the scheduling of intake appointments.
• Maintains documents for intake, including (but not limited to): digital Intake Form, Access Plan, Release of Information, and other forms related to intake and documentation retrieval. Manages pending files of documentation and appropriate documentation retention standards.
• Enters confidential student information into database.
• Assists in reporting and tracking students served through the Department of Accessibility Services.
• Assists in the creation, documentation, and maintenance of departmental procedures and training manuals and reviewing departmental reporting.
• Assists Director and Administrative team with preparing budget reports and requisitions as well as tracking expenses.
• Schedules departmental meetings, Accessibility Services related committee meetings, and community outreach events.
• Serves as a record keeper/note taker during departmental meetings, maintaining the agenda and meeting minutes.
• Oversees the department's compliance and requirements for Campus Records Retention protocols.
• Assumes general responsibility for the operation of the function, subject to management overview and supervision.

Customer Service

• Delivers excellent customer service and provides students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment both in-person and in the virtual environment.
• Answers student, faculty, adjunct, and staff inquiries (via phone, email, chat, or in person); provides accurate information about services offered by the department and how to access them (e.g., how to receive accommodations, etc.); and makes referrals to other campus resources as appropriate.
• Serves as an Accessibility Services representative at campus and community outreach events.
• Acts as Accessibility Services liaison to Student Central providing guidance to students seeking assistance from the department of Accessibility Services.
• Assists students in obtaining appropriate disability documentations information from high schools, treating specialists, etc.
• Services customers, using expertise and experience in Accessibility Services.
• Greets, trouble shoots and resolves student issues and concerns.
• Guides students to appropriate resources when necessary.
• Assists across the department as needed including assisting with accommodated testing functions during peak times.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required department meetings and trainings.
• Hours may include working outside of a normal workweek schedule as well as weekend availability on an as needed basis.
• May work overtime or offset hours as necessary and may need to work additional evenings/weekends on a regular basis to provide service to students.
• Manages multiple assignments of varying complexity with the ability to adapt to the changing needs of the College and business partners.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or GED.
• Two (2) years of experience working in a customer service-related position.
• An appropriate combination of education, training, coursework and experience may qualify a candidate.