"Specialist, Financial Aid (Level 1)"

Specialist, Financial Aid (Level 1)

Company: Moberly Area Community College

Job Location:

Category: Financial Aid

Type: Full-Time

The primary responsibilities of this position will be advising students and families about financial aid options, assisting students and families throughout the financial aid process, and providing exceptional customer service through in-person interactions, phone calls, and electronic correspondence. This is a full-time, non-exempt position with all benefits including membership in the Public Education Employee Retirement System of Missouri (PEERS).

Campus: Columbia, Missouri

Work schedule: 8am – 5pm Monday through Friday

All candidates must submit a completed online application at our website: https://www.macc.edu/jobs/

A cover letter, resume/curriculum vitae, transcripts, and any other relevant documents should be uploaded with the application. Review of applications will begin immediately.

Qualifications:

Qualified candidates must have a Bachelor’s Degree or commensurate experience. Training will be provided. This position requires excellent verbal, written, and interpersonal communication skills, organizational skills, problem-solving skills, and critical thinking skills. The ideal candidate will be detail-oriented, have the ability to multi-task, maintain confidentiality, maintain accurate and complete records, and present a professional image in all telephone and personal contacts, and must have computer skills.

Some travel to MACC’s off-campus locations is required as well as attending periodic training conferences.

Job Responsibilities:

1. Advise and assist students with financial aid applications and other issues and concerns as they arise. Financial aid programs include, but are not limited to: Federal Pell Grant, Federal Student Loans, Missouri A+ Scholarship, Access Missouri Grant, MACC scholarships, etc.
2. Review financial aid applications, inform students of missing information (e.g. academic transcripts, tax documents, etc.); correspond with students if they are not eligible for financial aid programs and assist them to resolve issues, when possible.
3. Refer students to proper personnel for special services.
4. Conduct financial aid informational presentations to special groups, when needed.
5. Collaborate with academic advisors and other Student Affairs staff concerning admissions, student enrollment, and other various services, as needed.
6. Discuss general information related to tuition, billing, payments and refund policies.
7. Discuss withdraw procedures and consequences to various aid programs, Satisfactory Academic Progress guidelines, and Return of Title IV aid policy.
8. Perform other duties as assigned.

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