Specialist I, Financial Aid

Job Summary

This role is responsible for serving as the primary receptionist for current and prospective students for the Financial Aid Office and assisting students with applying for and understanding how to receive financial aid.

Primary Duties and Responsibilities

Essential Performance Requirements

• Greets current and prospective students in the Financial Aid Office, directing requests and questions to the appropriate party
• Provides financial aid application guidance to students, including the process once financial aid has been approved and distributed
• Files financial aid records and reports, posts information to records, sorts and distributes mail, copies documents, answers telephone and performs similar duties
• Computes amounts and checks totals on various financial aid reconciliation reports
• Inputs and retrieves financial aid information in connection with the responsibilities of serving financial aid students

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

• Works under the general supervision of the assigned department leader

Required Minimum Qualifications

• High School diploma or General Equivalency Diploma (GED)
• One (1) year's working experience in supporting and serving customers

Preferred Qualifications

• At least one year's working experience providing customer service in an office environment
• At least one year's working experience in a college or university setting related to the Essential Performance Requirements