Specialist I - Testing Specialist I (part-time, hourly) - 2 positions to be filled

Educational and Experience Requirement:

High School graduate or G.E.D. equivalent. Associate degree desirable. Higher-education experience in standardized and academic testing preferred.

Nature & Purpose of Position:

Provides essential front-line support to the Testing Center, assisting in both proctoring exams and front-desk operations. Working closely with the Coordinator II, this role ensures a welcoming, efficient environment for students, faculty, and community members.

Primary Responsibilities:

• Supports the Testing Center’s mission by proctoring exams in accordance with established policies, ensuring test security, and assisting candidates through the check-in and test-taking process.
• Monitors test sessions vigilantly to maintain exam integrity, addresses any disruptions professionally, and promptly reports issues to the Coordinator II or Director.
• Assists with front-desk responsibilities, welcoming candidates, answering phones, and providing information on Testing Center policies and procedures.
• Responds to basic inquiries, phone and email, in a friendly, helpful manner and refers more complex questions or issues to the Coordinator II or Director.
• Maintains a positive, customer-focused demeanor to ensure a supportive environment for all who interact with the Testing Center.
• Aids in coordinating candidate check-ins, appointment scheduling, and daily activity flow within the Center to ensure smooth operations.
• Assists with daily Center preparations and confirming appointments, providing flexibility and support during peak testing times.
• Assists in the consistent communication of Testing Center policies and procedures to candidates, faculty, and staff.
• Follows established guidelines for exam administration and Center operations, ensuring compliance with testing standards.
• Maintains awareness of any procedural updates and participates in required training to stay informed on Testing Center policies.
• Assists in maintaining accurate records and contributes to reporting processes as directed by the Coordinator II or Director to support data-driven decision-making.
• Demonstrates a friendly, professional attitude in all interactions, focused on delivering a positive experience to students, faculty, and community members.
• Ensures each candidate feels supported and informed, aligning with the Testing Center’s customer-first approach.
• Performs other related duties as assigned.

Other Specifications:

Comfortable using standard office software and testing platforms, with the ability to quickly adapt to specific Testing Center systems. Capable of basic troubleshooting of testing equipment under supervision, reporting technical issues promptly to the Coordinator II. Maintains composure and efficiency in a fast-paced environment, managing multiple tasks and changing priorities smoothly. Participates in ongoing training and maintains required certifications for Testing Center operations. Occasional participation in weekend shifts and evenings required, with occasional travel to The Woodlands Center location for university events. This position requires flexibility, attention to detail, and a commitment to customer service to enhance the Center’s overall effectiveness.

The Part-Time Specialist will work on a rotational schedule up to 19 hours per week, as needed, based on Center demand and needs.