Specialist III, Enrollment Services

Job Details

Class Description

The purpose of this position is to provide oversight for the student registration process.

Minimum Requirements

High School diploma/GED and five years full time or Associate’s Degree and three years full time experience working in a Registrar’s Office, Admissions, Financial Aid, Student Accounts or a lead customer service position. Experience working in Higher Education required, preferably at a Community College. Knowledge and experience working with Student Information Systems, preferably Banner.

Position to be based on either the Dundalk or Essex Campus.

Hours: Mon/Tues 8:30-4:30 or 9-5 Wed/Thurs 8:30- 4:30 or 11-7 Friday 8:30-4:30

Compensation within the posted range is determined by a candidate's education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale.

For Best Consideration Please Apply By: May 21, 2026

Class Specific Essential Duties

1. Oversee the registration process.
2. Train temporary staff and work study students in the registration procedures and related registration activities.
3. Create and maintain daily staff schedule for office staff.
4. Problem solve, troubleshoot and address student concerns; research student and staff registration problems.

Position Specific Essential Duties

1. Work as the registration liaison:
   • Resolve both credit and non-credit issues with Continuing Education and Credit students, in person and by email or phone.
   • Disseminate this information to our Enrollment Services Center staff and coordinate rules and regulations between departments as they relate to registration protocol.
2. Oversee Parchment Send services:
   • Handle issues with vendor.
   • Address student questions and issues in relation to transcripts and Parchment.
3. Handle enrollment verification requests for all students.
4. Utilize Element 451 as a customer relationship management (CRM) system to organize and complete daily tasks assigned.
5. Assist with Legacy upload into Banner.
6. Process batch registrations for credit and continuing education for special programs and assist with contract program entry. Scan and index processed documents.
7. Provide back up coverage for Tier 2 phones, when needed.
8. Assist with projects related to compliance, i.e. National Student Clearinghouse (NSC), legacy record updates, Student Information System notes related to registration processing, Fraud, etc.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.