High School diploma/GED, candidates currently enrolled in college studing Information Technology or Associate's Degree in Information Technology preferred. Experience supporting technology, developing and maintaining technical documentation preferred.

1. Initiate, design and develop documentation to meet specific needs of groups and individuals.
2. Collaborate with all areas of IT to maintain and expand a database of support content to improve user experience.
3. Document trouble-shooting efforts with appropriate groups.
4. Assess effectiveness and organization of knowledgebase material for ongoing refinement and process improvement.
5. Maintain currency in Office, SharePoint and other computer software technologies through research and professional development participation.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

High School diploma/GED, candidates currently enrolled in college studing Information Technology or Associate's Degree in Information Technology preferred. Experience supporting technology, developing and maintaining technical documentation preferred.

1. Initiate, design and develop documentation to meet specific needs of groups and individuals.
2. Collaborate with all areas of IT to maintain and expand a database of support content to improve user experience.
3. Document trouble-shooting efforts with appropriate groups.
4. Assess effectiveness and organization of knowledgebase material for ongoing refinement and process improvement.
5. Maintain currency in Office, SharePoint and other computer software technologies through research and professional development participation.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.